Manger, National Claims Casualty Vendor Program

Allstate

9d • $89,300 - $139,300 • Remote

About The Position

Our team is actively looking to hire Manager, National Claims Casualty Vendor Program to join the Vendor Management team at Allstate Canada (ACG). This role reports to the Director, Claims Shared Services, and is accountable for the management of Allstate Canada’s Casualty Vendor Program. This program supports claims strategies to achieve exceptional results for our clients and business partners. In this role, you will drive excellence by maintaining a high degree of professionalism with our vendor partners to exceed business and customer satisfaction.

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Requirements

• A University Degree / College Diploma and/or related technical training/expertise in the casualty management space.
• Minimum 5 years working in a vendor or procurement environment (or equivalent field of claims/casualty industry)
• Minimum 2 years’ people management experience or equivalent positions of influence.
• Strong verbal and written communication skills with the ability to collaborate effectively with all levels in the organization
• Proven ability to analyze data and recommend solutions.
• Strong negotiation skills and ability to handle conflict resolution opportunities, including complex issues.
• Extensive claims and insurance regulation knowledge and proficiency.
• Collaborative mentoring & coaching skills
• Strong influencing skills with the ability to embrace change.
• Advanced MS Office knowledge, advanced knowledge of business technology systems and systems that are used in the casualty claims space.
• Strong working knowledge of foundational management concepts; Continuous Improvement, Agile, Change Management

Nice To Haves

• Enrolled in, or completion of, CIP, ACIP, FCIP designation is an asset.

Responsibilities

• Build, manage and maintain healthy professional relationships within the vendor sector for Allstate Canada
• Assess casualty vendor markets nationally to identify strengths, opportunities, and claim strategies that will address servicing the changing insurance environment.
• Implement policies, processes, and procedures as they pertain to Vendor Programs, maintaining effectiveness and adherence.
• Manage the performance of the vendor network as deemed appropriate based on results.
• Work with internal stakeholders to facilitate the onboarding, renewal and offboarding of vendors.
• Analyze statistical reports, leveraging data to drive decision making.
• Proactively manage the vendor network in relation to loss costs.
• Provide trending analysis to the Claims Senior Leadership Team.
• Work with Procurement to ensure appropriate contractual verbiage directs vendors to execute on regulatory/legislative compliance requirements.
• Monitor and maintain existing programs designed to enhance customer service results.
• Identify needs/gaps and implement approved solutions designed to enhance customer satisfaction results.
• Develop opportunities for clients to provide feedback on vendors, produce and maintain vendor scorecards.
• Lead a dedicated team of individuals to support your vision within the vendor space.

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree