Manager-MVD Express -Missoula

Dealer Services Network • Missoula, MT

11h • $54,080 - $54,080 • Hybrid

About The Position

MVD Express is seeking a strong operational leader to manage a hybrid Commercial and Retail location. This role oversees a single branch that serves both individual retail customers and commercial account clients. The Hybrid Manager is responsible for leading staff, ensuring financial accuracy, maintaining compliance with state regulations, and delivering exceptional customer service. This is a hands-on leadership role that requires confidence, attention to detail, and the ability to manage multiple service lines within one location. If you thrive in a fast-paced environment and know how to balance people leadership with operational excellence, this role is for you.

Requirements

• 3 to 5 years of progressive management experience
• Valid Montana Driver’s License required
• Ability to successfully pass a criminal background check
• Ability to successfully pass a motor vehicle record review
• Strong financial reconciliation and reporting skills
• Excellent communication and organizational skills
• Ability to lead in a structured, high accountability environment
• Availability to work Monday through Saturday based on business needs
• Must possess the necessary dexterity and fine motor skills to operate standard office equipment including telephone, computer, keyboard, printer, fax machine, and copier
• Ability to sit and stand for extended periods during the workday
• Ability to review detailed documents and computer screens for accuracy

Nice To Haves

• Strong knowledge of motor vehicle transactions including titles, VIN inspections, and liens a plus

Responsibilities

• Lead the Location
• Oversee daily operations for both Commercial and Retail services
• Supervise, coach, and develop branch employees
• Conduct employee evaluations and provide performance feedback
• Address employee relations matters and approve leave requests
• Hold regular team meetings and maintain accountability
• Drive Financial Accuracy
• Balance daily transactions and reconcile funds
• Prepare and verify state deposits
• Monitor petty cash and change funds
• Manage accounts receivable for commercial clients
• Generate invoices and follow up on collections when necessary
• Manage Commercial Accounts
• Build and maintain relationships with business clients
• Oversee fleet, title, and specialty transactions
• Monitor deadlines and compliance requirements
• Maintain accurate corporate account reporting
• Ensure Compliance and Operational Excellence
• Maintain compliance with MVD policies and state regulations
• Communicate regulation updates to staff
• Ensure timely and accurate reporting
• Protect confidential customer and employee information

Benefits

• Health benefits including medical, dental, and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Training
• A supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed