Manager: Mountain Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- Mountain outdoor environment with variable weather and terrain.
- Ability to lift/carry 50+ pounds.
- Availability for nights, weekends, holidays, and extended hours during peak operations.
- Operation of snowmobiles, UTVs, and other mountain vehicles as required.
- At least 18 years of age.
Responsibilities
- Own accountability for daily operations, ensuring performance, outcomes, and compliance with regulatory, safety, and company standards.
- Coach and manage team performance, fostering employee development, engagement, and accountability.
- Lead enterprise and resort values, competencies, and priorities, modeling expected leadership behaviors.
- Perform supervisor responsibilities as needed, including direct oversight of shop and field operations during critical operational periods.
- Manage schedules and resource allocation, ensuring labor compliance and operational coverage.
- Create labor and staffing guidelines to support year-round and seasonal operational demands.
- Own advanced staffing concerns, including coverage gaps, emergency staffing needs, and succession risks.
- Develop and execute staff retention strategies, monitoring engagement and turnover trends.
- Set goals and Individual Development Plans (IDPs) for all direct reports.
- Obtain functional expertise and knowledge, through learning and development.
- Ensure tools, resources, and technical knowledge meet operational needs and standards across both resorts.
- Oversee preventive, annual, and unscheduled maintenance programs to ensure system reliability and readiness.
- Line of business ownership and accountability for implementation and effective usage of Enterprise Asset Management through Maintain X.
- Ensure required certifications, inspections, and documentation are completed, accurate, and audit-ready.
- Lead continuous improvement initiatives related to safety, workflow efficiency, documentation, and technical capability.
- Oversee P&L accountability for the departments, including operating and capital budgets.
- Develop and execute department growth strategies aligned with mountain business objectives.
- Forecast labor, parts, tooling, and capital needs; prepare and manage capital requests.
- Ensure disciplined cost control while maintaining operational readiness and safety standards.
- Ensure full compliance with ANSI B77.1, OSHA, EPA, state lift codes, Hazmat/SDS requirements, fuel storage standards, and company policies.
- Promote a safety-first culture and lead audits, inspections, incident investigations, and corrective actions.
- Maintain all required maintenance, inspection, and regulatory documentation.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
