Manager-Mortgage Production

Ent Credit Union•Windsor, WI

2h•$135,000 - $158,000

About The Position

Ent Credit Union and Wings Credit Union joined forces in January 2026, creating expanded opportunities and resources with a shared commitment to exceptional member service. Both organizations are recognized for member satisfaction, operational excellence, financial stability, and community impact, and are known as best-in-class financial institutions and employers of choice. This role is part of shaping the future of banking during this transformative time. The Mortgage Department aims to provide the highest quality member mortgage experience, striving to be the community's first choice for homeownership goals by offering a depth of product offerings, competitive pricing, a simplified process, and a commitment to member service throughout the life of the loan. The primary purpose of this position is to work with Wings mortgage production staff, members, and potential members to assist them in identifying and securing a mortgage loan appropriate for their financial goals, including home ownership. The Manager coordinates their team's origination of compliant files for conventional, FHA, and VA lending for a pre-determined yearly mortgage volume.

Requirements

Bachelor's Degree in Business Administration, Finance, Communications, or related field of study.
7+ years' lending experience (either consumer or mortgage).
3+ years' mortgage lending/sales experience.
2+ years' supervisory experience.
Strong sales and mortgage loan product and underwriting requirements experience.
Excellent interpersonal and communication skills, including coaching skills.
Must be able to handle multiple projects at a time.
Comprehension of mortgage lending compliance regulations, conventional, FHA and VA experience for structuring loan programs.
Extensive experience with FNMA DU automated underwriting system.
Must be skilled in developing educational materials and programs for members and staff.
State Issued Driver's License with an acceptable driving record.
Able to obtain and maintain NMLS registration in good standing.

Responsibilities

Oversee the meeting of goals and operation of the mortgage loan production department.
Manage mortgage staff to provide training, direction, standards and evaluations.
Coach and lead staff in external loan origination and the highest service quality levels.
Participate in mortgage teams for QC, underwriting, compliance and P&P updates.
Originate employee and high-profile member mortgage loans.
Collaborates with Business Development and Marketing for product education, and sales objectives.
Monitor weekly and monthly mortgage loan production reports and ensure all compliance. Daily oversight of the pipeline, web, phone and face-to-face applications.
Monitor competitors' interest rates and mortgage loan marketing programs. Make recommendations for mortgage loan product and service enhancements.
Develop seminars and educational mortgage loan outreach programs. Research potential programs and cost benefit analysis.
Monitor MMG and Mortgage Currency, Fanniemae, and AllRegs sites for pertinent information.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.