Manager, Mortgage Loan Operations

Navy Federal Credit Union•Pensacola, FL

2h•$128,300 - $187,500

About The Position

To plan, manage and direct mortgage operations in mortgage origination or mortgage production center from application through closing. Ensure excellent member service, maximize operational efficiency and minimize risk and losses to NFCU. Drive mortgage lending strategy and execution to maximize key business growth goals in collaboration with executive leadership. Monitor mortgage lending and quality control reports to ensure timeliness and compliance of work produced. Evaluate and adjust branch work quality, staff performance, systems, processes, and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Plan and direct staffing and space planning efforts for Mortgage Lending. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Requirements

Experience in mortgage origination or mortgage production center operations.
Knowledge of mortgage lending processes from application through closing.
Ability to ensure excellent member service.
Skills in maximizing operational efficiency and minimizing risk and losses.
Experience in driving mortgage lending strategy and execution.
Ability to monitor mortgage lending and quality control reports.
Proficiency in evaluating and adjusting work quality, staff performance, systems, processes, and procedures.
Subject matter expertise in branch functions, systems, policies, and procedures.
Experience in planning and directing staffing and space planning efforts.
Experience managing daily activities of professional employees and/or supervisors.
Ability to support executive management in developing and executing strategic plans.

Responsibilities

Plan, manage and direct mortgage operations from application through closing.
Ensure excellent member service.
Maximize operational efficiency and minimize risk and losses.
Drive mortgage lending strategy and execution to maximize key business growth goals.
Monitor mortgage lending and quality control reports to ensure timeliness and compliance.
Evaluate and adjust branch work quality, staff performance, systems, processes, and procedures.
Serve as subject matter expert regarding branch functions, systems, policies and/or procedures.
Plan and direct staffing and space planning efforts for Mortgage Lending.
Manage daily activities of professional employees and/or supervisors.
Support executive management in developing and executing strategic plans.