Manager, Monitoring Compliance

SimpliSafe • Richmond, VA

1d • $100,000 - $130,000 • Hybrid

About The Position

SimpliSafe is seeking an experienced operations and compliance leader to manage and unify our Monitoring Compliance team. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You’ll lead a team of 6–8 Compliance Specialists across licensing, permitting, and data entry — bringing these functions together under a cohesive operating model while driving meaningful process improvements and identifying opportunities for AI-enabled efficiency.

Requirements

• 5+ years of operations or compliance management experience, with 3+ years directly managing teams of specialists or coordinators
• Demonstrated ability to lead process improvement initiatives — identifying inefficiencies, designing solutions, and driving adoption across a team
• Experience managing regulatory, compliance, licensing, or permitting operations is strongly preferred
• Comfort working with data and metrics to evaluate performance, identify trends, and inform decisions
• Curiosity and openness toward AI and workflow automation tools; prior experience piloting or implementing such solutions is a plus
• Strong relationship-building skills, including experience working with external agencies, regulators, or industry stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously in a fast-paced environment
• Strong written and verbal communication skills, with the ability to clearly present findings and recommendations to leadership

Responsibilities

• Lead, coach, and develop a team of 6–8 Compliance Specialists across licensing, permitting, and monitoring data entry functions, fostering a high-performance, inclusive team culture
• Drive the integration of three previously separate teams into a unified compliance function — identifying redundancies, building shared workflows, and establishing consistent standards and accountability
• Own and continuously improve end-to-end compliance processes, with a focus on simplifying operations, reducing manual effort, and increasing accuracy and throughput
• Proactively identify and evaluate opportunities to apply AI-enabled workflows and automation to compliance operations, partnering with internal teams to pilot and implement solutions
• Define, track, and report on key compliance metrics; surface insights and recommendations to leadership on a regular cadence
• Build and maintain strong relationships with jurisdictions, state licensing agencies, and industry groups related to alarm permitting, registration compliance, and false alarm reduction
• Partner cross-functionally with Monitoring Operations, Vendor Management, People, and other teams to align compliance processes with broader business goals
• Contribute to and execute on the long-term compliance strategy, balancing short-term operational needs with longer-term transformation goals

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed