Manager Milieu

Acadia•Germantown, TN

About The Position

Responsible for oversight and direction of the Milieu and all milieu direct care staff. This role involves managing the day-to-day operations of the units to ensure clinical aspects meet all regulatory requirements for the residents. The Manager Milieu is responsible for the safe and effective day-to-day management of the milieu through adequate staff coverage, training, and developing sound policies, procedures, and protocols. They will plan and develop unit schedules, provide a safe and positive environment on the units, and ensure staff-ratio compliance. Additionally, this role involves recruiting, interviewing, selecting, hiring, and promoting employees for the milieu staff, and providing direction to the Milieu Coordinator regarding scheduling. The Manager Milieu will oversee or facilitate individual and admission discharge processes, manage the maintenance of records, and ensure 100% compliance of individual records. They are also responsible for staff timekeeping, evaluations, and corrective actions. This position requires providing direction and assistance in supervising residents during crisis intervention, emergency, and conflict situations, which may include physical management and/or de-escalation, followed by debriefing with staff and residents. As a team leader, the Manager Milieu must be able to assist with patients and cover units/group homes as necessary to maintain ratios. A positive, empathetic, and professional attitude towards customers is essential, with a focus on resolving complaints and prioritizing patient safety. Other functions and tasks may be assigned.

Requirements

Bachelor's degree in human service field from an accredited college or university required.
Five or more years’ experience in a behavioral health environment required.
Previous supervisory experience required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Responsibilities

Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
Provide training and orientation for new staff.
Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
Recruit, interview, select, hire and promote employees for the milieu staff.
Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
Oversee or facilitate the individual and admission discharge processes.
Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.