Manager, Membership Operations

Hearst • New York, NY

22d • Hybrid

About The Position

Help shape the future of digital memberships across some of the world's most recognized lifestyle brands. As Membership Operations Manager, you'll play a critical role in delivering seamless subscription experiences that drive growth, optimize performance, and create lasting value for millions of readers. Hearst Magazines is one of the world's largest publishers, with a portfolio of 30 brands.

Requirements

• 2–3 years of experience in digital subscriptions, membership operations, e-commerce operations, digital marketing operations, or a related field.
• Experience supporting digital subscription platforms, paywalls, membership products, or e-commerce experiences.
• Strong understanding of subscription funnels, customer acquisition strategies, and digital membership ecosystems.
• Experience managing QA testing, operational workflows, and project management or ticketing systems such as Asana.
• Familiarity with A/B testing methodologies and the ability to analyze performance metrics to identify optimization opportunities.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and collaboration skills with experience working across product, engineering, marketing, analytics, design, and editorial teams.
• Ability to independently troubleshoot operational and quality assurance issues while driving projects to completion.

Nice To Haves

• Experience in media, publishing, or subscription-based businesses is preferred.

Responsibilities

• Serve as the lead for paywall operations and maintain the Paywall Audit documentation.
• Coordinate with team members to update paywalls the remaining brand portfolio.
• Manage and support ongoing paywall updates, configurations, and QA validation.
• Support team with ad hoc subscription product and pricing updates, offer page updates, and QA of offer page and navigation updates for brands.
• Act as the offer page expert, supporting operational workflows, troubleshooting platform issues, and ensuring smooth execution of subscription initiatives.
• Log and manage tickets for offer page updates and paywall creative requests, ensuring timely communication and execution across stakeholders.
• Coordinate with internal teams to ensure subscription experiences align with campaign timelines, business goals, and user experience standards.
• Set up, QA, and execute A/B tests related to offer pages, and paywall experiences.
• Analyze and report on A/B testing performance, providing actionable insights and optimization recommendations.
• Conduct end-to-end QA for subscription experiences, including paywalls, offer pages, navigation components, and tracking implementation.
• Collaborate with product, marketing, analytics, engineering, and design teams to launch and maintain subscription initiatives.
• Maintain organized documentation, workflows, and operational processes to support scalability, consistency, and best practices.

Benefits

• Access to innovative training programs, immersive workshops, and exclusive industry events.
• Medical, dental, and vision insurance from Day 1.
• 401(k) plan with a generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed