Manager, Member Recruitment - Based in Texas

NMDP•Minneapolis, MN

4h•$105,000 - $125,000•Remote

About The Position

The Manager, Member Recruitment provides leadership for the public-facing Account Manager and Member Recruitment Coordinator team in their assigned regional district. They are responsible for enabling each Account Manager to achieve their member recruitment objectives through lead generation and conversion, leveraging strategic partnerships, account retention initiatives, and implementing strategies and tactics to achieve sustainable results year-over-year. They also guide day-to-day recruitment operations and event execution through each Member Recruitment Coordinator. This position works with multiple internal partners, including Programs & Partnerships, Marketing, and Member Engagement & Experience. They are tasked with positioning the NMDP mission for optimal access across a variety of territories and account types, developing an understanding of each local market within their region. They lead initiatives on a regional scale that promote efficiency, provide superior service to external partners and volunteers, and result in educated, committed, and responsive donors. This role will work collaboratively with a regional leadership team to accomplish monthly, quarterly, and annual registry enrollment goals.

Requirements

Knowledge of Sales and Marketing
Knowledge of Volunteer management
Knowledge of Planning and executing events
Knowledge of Managing a dispersed workforce
Knowledge of Project management
Knowledge of Effective collaboration & consensus-building strategies
Manage performance of direct reports through coaching according to key performance indicators.
Guide high-level strategic thinking, planning, and problem-solving for a diverse portfolio of territories and accounts.
Demonstrate a consultative, results-driven approach to business development and retention, grounded in how the customer thinks and makes decisions.
Navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc.
Demonstrate excellent oral and written communication.
Be self-motivated and sustain a results-driven mindset.
Make data-driven decisions and leverage insights to strategically build an effective registry.
Effectively convey complex concepts to foster understanding and alignment when spear-heading process improvements and managing implementation of Director- and Executive-led initiatives.
Use effective organizational and time management skills to handle multiple projects simultaneously.
Lead through change, resolve conflict and maintain alignment with Member Recruitment and organizational goals.
Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree.
2+ years of experience leading full-time employees
3+ years of experience in business operations leadership
Minimum 5 years subject matter expertise in strategic sales leadership.
Experience in community engagement and account cultivation with a focus on retention where defined goals or targets are required.
Experience managing multiple projects simultaneously; ability to prioritize rigorously to best serve key initiatives.
Expert use of Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet required.
Proficient use of reporting and project management tools such as Looker and Asana required.
Must be willing to travel within region as needed (~25%), occasionally working evenings/weekends.
Occasional national travel, 2-3 trips per year.
Must have a valid driver’s license and reliable transportation.

Nice To Haves

Experience as a marrow or PBSC donor or a direct connection to the mission is a plus.

Responsibilities

Partners with the Director, Member Recruitment to guide development of strategic business plans for each territory, creating access to event sponsors, volunteers, and prospective members within targeted accounts.
Guides data-driven, comprehensive account planning that considers knowledge of target market audiences (effective messaging, communication preferences, etc.), evaluation of external partners’ business needs and changing dynamics within each territory. Provides sound business recommendations tailored to each territory team. Demonstrates a keen ability to prioritize current and future opportunities in alignment with Member Recruitment and organizational goals.
Regularly reviews the Lead -> Opportunity -> Event pipeline in the prospecting and planning stages for each territory to ensure optimal member recruitment results and progress towards targeted goals.
Regularly reviews recruitment activity in the planning and post-event stages to ensure an excellent registration experience for new members and exceptional customer service for event sponsors and volunteers.
Enables Account Managers to position the NMDP mission by communicating a compelling value proposition resulting in strong support from event sponsors and committed and responsive registry members.
Effectively provides coaching and identifies skill gaps to coordinate appropriate training and ongoing professional development opportunities for Account Managers and Member Recruitment Coordinators.
Provides coaching to Member Recruitment Coordinators that leads to successful execution of recruitment events.
Owns implementation of operational decisions and supports appropriate prioritization and alignment among territory partners.
Sets the example for how to educate prospective donors regarding the NMDP mission, including but not limited to the two ways to donate, ensuring new registry members are well-informed and committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of prospective donors at time of registration.
Ensures compliance with Member Recruitment Manual of Operations, Brand Standards, and established business processes including timely shipment of swabs, identifying and reconciling issues with samples stored, and Salesforce task management.
Regularly brings the highest priority needs of their regional district to the attention of the Director, Member Recruitment.
Invests in developing collaborative and reciprocal partnerships with internal stakeholders, leading without authority to drive alignment and coordination across MDPO.
Ensures responsible use of resources, including travel and event expense budget.
With regional leaders, sets the example for cultivating a healthy team that abides by NMDP Operating Principles and Values.
Supports Member Recruitment Coordinators in developing strategies to recruit, engage and retain volunteers, including episodic and long-term volunteers. Ensures compliance with volunteer training standards, tracking of hours and management of volunteer opportunities in the Volunteer Portal.
Supports Member Recruitment Coordinators in regularly planning volunteer recognition and appreciation activities.
Ensures that Member Recruitment Coordinators are staffing events with the appropriate number of volunteers needed to deliver projected recruitment volumes resulting in committed and responsive potential donors.