Manager, Member Marketing Operations

Equinox • New York, NY

8d • $110,000 - $120,000

About The Position

The Manager, Member Marketing Operations, drives the smooth execution of marketing initiatives that deepen member engagement and retention. This role ensures alignment, efficiency, and clarity across all stages of campaign development through structured project management, streamlined communications, and effective process optimization. The ideal candidate is detail-oriented, proactive, and skilled at keeping complex marketing operations running seamlessly.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5+ years in marketing operations, project management, or integrated campaign execution.
• Strong proficiency with Monday.com or equivalent project management tools.
• Excellent written and verbal communication skills.
• Able to manage multiple projects simultaneously and meet tight deadlines.
• Analytical, organized, and process-driven with a bias for action.
• Strong communicator and collaborator who inspires accountability.
• Proactive problem solver who anticipates needs and drives clarity.
• Excels in structuring and scaling operations across diverse stakeholders.
• Thrives on improving processes to make teams more effective and aligned.

Responsibilities

• Oversee marketing operations within Monday.com, including creating and maintaining standardized project templates, enforcing update discipline, and optimizing workflows for clarity and consistency across launches.
• Own and maintain the master member marketing content calendar to align key messages, campaigns, and launch milestones.
• Draft clear, effective, and timely communications for the field team to ensure successful rollout of campaigns, promotions, and operational updates.
• Lead post-launch retrospectives, weekly sentiment tracking, and metrics analysis; consolidate findings into insights and recommendations for continuous improvement.
• Develop weekly operations review decks highlighting key initiatives, performance updates, blockers, and next steps for leadership visibility.
• Manage weekly status meetings and related communications; maintain agendas, track follow-ups, and ensure cross-functional alignment and accountability.
• Create and update operational documentation for team workflows, campaign management, and best practices to drive scalability and efficiency.
• Brief in content for internal and field newsletters, ensuring accuracy, consistency, and alignment with marketing priorities.

Benefits

• Competitive salaries
• Industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Manager