Manager, Member Experience

Lucas Museum of Narrative Art•Los Angeles, CA

5d•Onsite

About The Position

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. POSITION SUMMARY Reporting to the Director of Membership and Development Operations, the Manager, Member Experience strategically designs and implements a wide variety of event programming to drive new audiences to the Museum and deepen the engagement and support the growth of the Membership program. In addition to events, the Manager supports key areas within the department that influences the overall member experience, including member customer service, member welcome package materials, and member-exclusives through the Museum Store. The Manager is an adept collaborator, working across many departments – Development, Visitor Services, Curatorial, Marketing, and Special Events - on key institutional priorities, supporting Membership events and engagement. The Manager ideates and executes seamless events, from beginning to end. They will conceive, co-conceive, and produce programs that focus on the power of art and artists to affect individual and social transformation.

Requirements

5-7+ years of work experience in managing and executing events of all formats and developing audience-driving programming
Able to work well and collaborate effectively with a wide range of audiences, including staff, educators, funders, sponsors, members, general public and other constituencies
Strong interpersonal and communication skills
Ability to manage high profile events and communications
Understanding of membership programs and art and culture landscape
Passion for narrative art, storytelling, and film
Experience managing budgets
Ability to follow good judgement and make timely and data driven decisions
Nights and weekends as needed for events staffing and execution
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
Expertise with donor databases; strong preference for experience with Tessitura
Comfortable working in a startup environment is a plus

Responsibilities

Lead the conceptualization, design, development, and implementation of an extensive portfolio of membership programs, ensuring the highest quality of experience, creativity and innovation
Build programs that provide impactful experiences, attract new audiences, and spark connections and conversations
Strategically designs and implements a wide variety of event programming that deepen the engagement of Lucas Museum Members growing loyalty, engagement and lifetime value
Collaborate closely with cross-functional teams (e.g. Special Events, Curatorial, Marketing, Visitor Services, and more) to generate engaging programming connecting audiences to the museum’s collection, installations, values, and mission and amplifying key institutional moments and priorities, i.e. themed exhibition celebrations, Lucas Archive Celebration, member meetups, and more
Works closely with Director, Membership to routinely assess and benchmark member benefits and pricing. Recommend and strategize around new offerings to drive growth and build customer lifetime value, helping the program anticipate and meet shifting demands
Present and lead programs where necessary, interfacing with members, including weekends and evenings, as necessary
Manages event budgets and resource allocation across full year planning
Cultivate partners and programming relationships to grow popularity and build word of mouth
Ensures that events and other benefits adhere to a schedule of fulfillment for every segment in keeping with promised member benefits and meeting audience expectations and building interest for programming
Ideates on and activates other member experience touch points including, welcome package materials and member-exclusive products through the Museum Store
Assists in handling escalated member customer service issues (email, in-person, and phone)