Manager, Medicaid Value-Based Care Operations

CVS Health•Hartford, CT

2d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This position is an individual contributor role Position Summary Designs enterprise-wide and/or cross-functional solutions to address business problems, supporting Medicaid value based operational strategies. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers. Partners with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness. Assists in managing the day-to-day complex business consultation services to support the organization's goals and objectives. Implements processes and assignments for research, collecting, analyzing, and compiling data and information for the business consulting department reports. Assesses files, reports, and financial records, and manages department record retention. Directs individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate. Confers internally and externally with clients and senior management regarding the organization's goals and objectives. Coaches the internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management. Delivers advice to the organization regarding current business trends and best practices by preparing analyses for senior management, stakeholders, and clients. Implements processes to performance appraisals within the business consulting department ensuring compliance and continuous improvement. Helps establish and implement strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld.

Requirements

3-5 years experience, including Medicaid focused work
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills

Nice To Haves

Experience with Medicaid value-based programs is a plus.
Background in operationalization of value based programs and resources.

Responsibilities

Designs enterprise-wide and/or cross-functional solutions to address business problems, supporting Medicaid value based operational strategies.
Partners with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness.
Assists in managing the day-to-day complex business consultation services to support the organization's goals and objectives.
Implements processes and assignments for research, collecting, analyzing, and compiling data and information for the business consulting department reports.
Assesses files, reports, and financial records, and manages department record retention.
Directs individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate.
Confers internally and externally with clients and senior management regarding the organization's goals and objectives.
Coaches the internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management.
Delivers advice to the organization regarding current business trends and best practices by preparing analyses for senior management, stakeholders, and clients.
Implements processes to performance appraisals within the business consulting department ensuring compliance and continuous improvement.
Helps establish and implement strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld.