Manager, MDR & Threat Hunting

Zscaler•San Jose, WA

6d•Remote

About The Position

We are looking for a Manager, MDR & Threat Hunting to join our team. This is a remote (USA) role, reporting to the Director, MDR & Threat Hunting. This role leads an important customer-facing team of elite threat hunters and MDR responders, responsible for both the operational excellence of the service and the health of the customer relationships. The Manager serves as the frontline leader who translates complex threat intelligence, hunting, and security outcomes into clear executive value, keeping customers confident, engaged, and retained. Their impact is measured not only by the quality of hunts and investigations, but by their ability to build a team that customers trust and a service that consistently proves its worth.

Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Understand threat actor TTPs aligned with the MITRE ATT&CK framework and detection/response opportunities for EDR and Web Proxies
Proficiency in two or more EDR platforms with experience writing detections and responding to EDR detections
Proven track record of managing customer-facing deliverable teams and executive stakeholder communication
Proficient in detection and response leveraging network and/or Web Proxy telemetry (specifically Zscaler products or equivalent)

Nice To Haves

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Prior experience as a people leader at an MDR or security vendor
Certifications such as GIAC GCIH, GCFA, GNFA, GDAT, OffSec Threat Hunter (OSTH / TH-200), eCTHP, CDETH or similar
Experience creating technical reports, white papers, and presentations (at security conferences, to boards, and to executives)

Responsibilities

Build, lead, and continuously develop a high-performing team of customer-facing threat hunters and MDR specialists, setting clear expectations, driving accountability, and recruiting talent that raises the team's collective bar
Own the full talent lifecycle for the team, from structured technical skill development and radical candor performance feedback to defined career ladders that retain and advance top talent
Serve as the senior escalation point for customer security teams (including executives: CISOs, Directors, SOC Leads) during active intrusions, complex investigations, hunts, and critical service issues, providing clear situational awareness, decisive guidance, and executive-level communication under pressure
Manage the team’s recurring tactical and strategic customer engagements (weekly through quarterly) that translate threat actor activity, policy posture, and attack surface risk into actionable guidance that clearly demonstrate MDR and Threat Hunting service value (especially during lower-activity periods when value is hardest to communicate)
Define and challenge the quality bar for all MDR and Managed Threat Hunting customer deliverables, establishing review standards, driving continuous improvement based on customer feedback and hunt outcomes, and ensuring outputs consistently reflect the team's expertise and Zscaler's brand