Manager - Mayo Clinic Store

Mayo Clinic•Rochester, MN

11d•$84,198 - $117,915•Hybrid

About The Position

The Mayo Clinic Store Manager is responsible for the day-to-day operations of a retail store(s). This role gives direction to Assistant Store Managers, Specialists, Technicians, and sales staff. Externally, the manager interacts with vendors, patients, physicians, and third-party payers. The position directly supervises Assistant Store Managers and provides direction that includes staffing, coaching and employee development, store operations, regulatory compliance, and strategic planning. The manager has hiring and firing authority. This role coordinates closely with the Regional Manager of MCS and the Supply Chain Management Leadership Team to ensure consistency and standardization in best practices, processes, policies, product selection, and customer relations. The manager is responsible for maintaining good product selection, keeping employees trained on products, and competitively setting pricing. They strategically plan displays, promotions, signage, and product changes at all locations, and with other franchise locations. The role works closely with leadership within the Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance and maximum patient reimbursement. The manager maintains compliance with HIPPA and other third-party payer requirements. This position oversees a multi-million dollar budget annually and is responsible for profit and loss. The candidate must possess strong leadership, problem-solving, strategic planning, employee development, team building, and directing skills. They will partner with enterprise and regional site and practice areas and leaders in assuring patient satisfaction, compliance, and seamless service for the enterprise. The manager maintains solid inventory control and manages expenses well. Up to 25% travel to additional sites may be required.

Requirements

Strong leadership skills
Strong problem-solving skills
Strong strategic planning skills
Strong employee development skills
Strong team building skills
Strong directing skills

Responsibilities

Day to day operations of a retail store(s)
Giving direction to Assistant Store Managers, Specialists, Technicians, and sales staff
Externally interacting with vendors, patients, physicians, and third-party payers
Directly supervising Assistant Store Managers
Providing direction that includes staffing, coaching and employee development, store operations, regulatory compliance and strategic planning
Coordinating closely with the Regional Manager of MCS and Supply Chain Management Leadership Team to ensure consistency and standardization in best practices, processes, policies, product selection and customer relations
Maintaining good product selection
Keeping employees trained on products
Competitively setting pricing
Strategically planning displays, promotions, signage and product changes at all locations, and with other franchise locations
Working closely with leadership within the Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance and maximum patient reimbursement
Maintaining compliance with HIPPA and other third party payer requirements
Overseeing multi-million dollar budget annually and is responsible for profit and loss
Partnering with enterprise and regional site and practice areas and leaders in assuring patient satisfaction, compliance, and seamless service for the enterprise
Maintaining solid inventory control
Managing expenses well