Manager - Marketplace & Delivery

Inspire•Atlanta, GA

5d•Hybrid

About The Position

The Manager, Marketplace & Delivery Strategy is responsible for influencing the growth, optimization, and strategic direction of Inspire Brands' marketplace and delivery business across owned and third-party channels. This role leverages data-driven insights, financial analysis, partner management, and cross-functional leadership to influence business strategy, drive profitable growth, and support executive decision-making. The Manager serves as a key leader within the Marketplace & Delivery team, owning performance reporting, delivery economics, forecasting, strategic initiatives, partner evaluations, and innovation programs. This position works closely with Brand DGE teams, Operations, Finance, Marketing, Product, Technology, and delivery partners to identify growth opportunities, improve performance, and advance Inspire's long-term delivery strategy.

Requirements

5+ years of experience in strategy, analytics, consulting, finance, operations, marketplace, digital commerce, or related fields
Experience leading complex cross-functional initiatives and influencing senior stakeholders
Strong analytical and strategic problem-solving capabilities
Advanced financial modeling and business case development skills
Proven data storytelling ability to influence decisions through facts, analysis, and business recommendations
Strong executive communication and presentation skills
Ability to manage ambiguity and navigate complex organizational environments
Demonstrated ability to lead cross-functional initiatives and drive results
Strong relationship-building and stakeholder management skills
Strong understanding of marketplace and delivery business models, economics, and industry trends
Ability to balance strategic thinking with operational execution
Continuous improvement mindset with strong attention to detail

Nice To Haves

Experience working with delivery, marketplace, ecommerce, retail, restaurant, or digital businesses preferred

Responsibilities

Own enterprise marketplace performance reporting across Inspire brands and delivery partners
Develop executive scorecards, business reviews, strategic analyses, and performance narratives
Identify key growth drivers, risks, and opportunities through ongoing performance analysis
Translate complex data into actionable recommendations for senior leadership
Establish and maintain reporting frameworks, KPIs, and measurement methodologies across brands and channels
Serve as the business owner for Marketplace reporting tools, dashboards, and data governance processes
Ensure reporting accuracy, consistency, and scalability across brands and partners
Partner with analytics, data, and technology teams to enhance reporting capabilities and infrastructure
Lead and develop analysts supporting Marketplace & Delivery Strategy
Prioritize team workload and ensure delivery of high-quality analyses and business recommendations
Build strong relationships across Brand DGE, Operations, Marketing, Finance, Product, Technology, and executive leadership teams
Serve as a subject matter expert on marketplace performance, delivery economics, and industry trends
Lead marketplace sales forecasting, target setting, and annual planning processes
Develop and maintain financial models to support business planning and investment decisions
Evaluate marketplace growth opportunities, forecast performance outcomes, and assess business impact
Partner with Finance and Brand teams to support budgeting, forecast updates, and long-range planning
Lead financial evaluation of marketplace, owned delivery, and emerging fulfillment models
Assess profitability, customer acquisition efficiency, partner economics, and commercial proposals
Develop business cases supporting strategic investments, operational changes, and partnership decisions
Influence delivery strategy through rigorous analysis and recommendation development
Lead analytical workstreams supporting commercial negotiations and contract discussions
Monitor partner performance and identify opportunities to improve growth, economics, and customer experience
Collaborate with partners to evaluate new capabilities, pilots, and strategic initiatives
Develop business cases for programs including owned delivery, autonomous delivery, drone delivery, and new marketplace opportunities
Lead high-priority strategic projects supporting delivery growth, profitability, and operational excellence
Research industry trends, competitor activity, and marketplace developments to inform strategic direction
Support development of long-term Marketplace & Delivery roadmaps and growth strategies
Present recommendations and business updates to senior leadership