Manager Marketing Services – Advisors & Consulting Services

Mastercard•San Juan, PR

13d•Hybrid

About The Position

Mastercard's Services division focuses on acquiring, engaging, and retaining customers through fraud and risk management, cybersecurity enhancement, and improving the digital payments experience. The Advisors & Consulting Services team uniquely blends traditional management consulting with Mastercard's extensive data, platforms, and technologies to offer clients strategic insights and recommendations. They serve a diverse global clientele across various industries, including banking, payments, retail, and restaurants. Within this group, Marketing consultants specialize in developing and implementing client campaigns and engagements, utilizing customer data for direct marketing expertise across multiple channels, and optimizing marketing performance through campaign analysis and adaptation. Opportunities exist for various specializations and levels, detailed in separate postings.

Requirements

Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing
Experience coaching and managing teams across multiple engagements with third parties
Experience managing key vendor and client relationships
Knowledge of business KPIs, financials, and organizational leadership
Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
Ability to provide perspective on industry and marketplace
Advanced Word, Excel, and PowerPoint skills
Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Ability to travel to client sites on a semi-regular basis

Nice To Haves

Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management
Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors
Experience with data visualization tools (e.g., Tableau, Power BI)
Experience leading development and implementation of solutions and measuring impact on clients' business
Experience generating new knowledge or creating innovative solutions for a firm
Relevant industry expertise and/or experience in product, sales, or marketing technology
MBA or master’s degree with specialization in marketing or digital (not required)

Responsibilities

Lead client engagements across a range of industries and problem statements
Develop and/or lead marketing strategies and programs for large, regional, and global clients by working with technology and data
Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Lead team to effective marketing strategies and recommendations, and deliver impactful client presentations while growing team members’ roles and skills
Provide marketing expertise and day-to-day project delivery team leadership, support evolution of solutions with innovation and create a collaborative and inclusive environment for all levels
Manage relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
Provide on-the-job training, coaching, and mentorship to junior consultants

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement