Manager, Manufacturing Automation

MSD•Wilmington, DE

1d•Hybrid

About The Position

The Manufacturing Automation Manager of Lab Digital Support Operations is responsible for leading a team of FTEs and contractors, delivering high-quality IT support for lab operations at our company. This role oversees team development, performance management, and strategic goal setting, ensuring alignment with both site and corporate objectives. The ideal candidate will combine technical expertise with strong leadership and communication skills, fostering a culture of continuous improvement, diversity, and inclusion within the Lab IT team.

Requirements

Bachelor’s degree in engineering, information technology, or a related field.
Minimum of 5+ years of experience in digital systems within a manufacturing environment, with at least 3 years in a leadership/team lead role.
Experience supporting digital laboratory systems and applications in a GMP regulated environment (R&D, QC, Analytical, or Development labs).
Hands‑on experience with Laboratory Information Management Systems (LIMS), Chromatography Data Systems (CDS), and laboratory instrument integration platforms (e.g., Empower, LabWare, LabX, or equivalent)
Strong knowledge of digital technologies, systems, and best practices.
Deep practical knowledge of COTS laboratory equipment and analytical instrumentation (HPLC, UV, FTIRs, spectrophotometers, titrators, balances, etc.) and their vendor software/applications
Familiar with integrating lab instruments and applications with enterprise systems (e.g., LIMS, ELN, data historians, SDC, Scitara, Biovia , MES or reporting platforms).
In‑depth understanding of the System Development Life Cycle (SDLC) for regulated systems, including requirements, design/configuration, testing, validation, release/change control, and maintenance.
Working knowledge of IT/OT standards, cybersecurity, and infrastructure considerations for lab environments (PC‑based and non‑PC instruments).
Excellent problem-solving skills and the ability to think strategically.
Strong interpersonal and communication skills, with the ability to influence and collaborate effectively.
Demonstrated project management and delivery skills for digital lab initiatives (system implementations, upgrades, instrument integrations, migrations)
Proficiency in budget management and financial analysis. Including cost‑effective sourcing, standardized onboarding, and spend‑tracking of Fixed‑Term Contractors (FTCs) for the site.
Audit Management
Budgeting
Business Process Improvements
Cybersecurity
Data Management
Driving Continuous Improvement
GMP Compliance
Laboratory Information Management System (LIMS)
Manufacturing Environments
Operational Excellence
Problem Management
Quality Management
Real-Time Programming
Software Development Life Cycle (SDLC)
Stakeholder Engagement
Strategic Planning
Systems Development Lifecycle (SDLC)
Vendor Management

Nice To Haves

Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds.
The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.
This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely.
Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is place.
Where agency agreements are place, introductions are position specific.
Please, no phone calls or emails.
Employee Status: Regular
Relocation: Domestic
VISA Sponsorship: No
Travel Requirements: 10%
Flexible Work Arrangements: Not Applicable
Shift: Not Indicated
Valid Driving License: No
Hazardous Material(s): n/a
Job Posting End Date: 05/22/2026
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century.
Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Responsibilities

Lead, mentor, and develop a team of FTEs and contractors, fostering a culture prioritizing diversity, inclusion, safety, quality, and compliance.
Build strong collaborative relationships between Lab IT and other departments including QC and Manufacturing.
Provide clear direction, establish high standards, and assess team performance to deliver top-tier Lab IT support.
Conduct regular performance evaluations and provide constructive feedback to team members.
Establish goals and KPIs for the Lab IT team, ensuring alignment with QC, manufacturing, site and corporate objectives.
Drive continuous improvement initiatives across the Lab IT landscape to achieve year-on-year productivity gains.
Identify opportunities for process improvements and lead initiatives to enhance operational efficiency.
Collaborate with off-site Value Teams (VTs) to prioritize and deploy initiatives that improve digital maturity in lab operations.
Monitor key metrics and ensure timely closure of safety, quality, and compliance actions, including QNs, CAPAs, and Change Controls.
Ensure audit readiness for lab IT systems, particularly in areas related to quality metrics.
Develop and manage budgets, maintaining operational efficiency.
Collaborate with the business to ensure all lab equipment purchases align with IT standards and integrate seamlessly with our company infrastructure.
Maintain Lab IT systems’ reliability, enhancing efficiency through technology.
Oversee Lab system validation and ensure all changes, including security patches, are properly assessed for software compatibility.
Stay current with Lab IT trends and technologies, recommending new solutions and improvements.
Coordinate with regional and global teams to standardize processes and procedures across lab IT systems.
Collaborate with cross-functional teams to troubleshoot and resolve automation-related issues promptly.
Manage vendor relationships, ensuring their services meet quality and contractual obligations.
Lead stakeholder engagement to manage IT change initiatives effectively and communicate priorities clearly.
Strategically influence cross-functional teams and senior leadership to advance Lab IT goals.