Manager, Major League Operations

Colorado Rockies•Denver, CO

5h•Onsite

About The Position

The Manager, Major League Operations is responsible for supporting the planning, coordination, and execution of player and family travel and services, while owning player administration and providing support for Team Travel. This role serves as a key partner to the Senior Director, Major League Operations and Baseball Operations leadership, ensuring seamless logistics, and a high level of service both at home and on the road while enhancing the player and family experience. This position operates with a high degree of autonomy, exercising independent discretion and judgement to manage day-to-day operations and resolve issues as they arise. The role requires the ability to navigate a dynamic, fast-paced environment while supporting a diverse and international player population. The position is both operational and programmatic in nature, blending hands-on execution with ownership of processes, relationships, and continuous improvement initiatives.

Requirements

Bachelor’s degree or equivalent combination of education and experience
3–5+ years of experience in sports operations, travel coordination, hospitality, or player services or related field
Fluency in Spanish and English (written and verbal)
Demonstrated ability to exercise independent judgment and manage complex logistics
Strong interpersonal, organizational, and problem-solving skills, with the ability to operate effectively under pressure and adapt to rapidly changing priorities
Proven ability to handle sensitive situations with sound judgment, and strict discretion in high-visibility environments
Demonstrates composure and effectiveness when navigating complex interpersonal dynamics

Nice To Haves

Experience in professional sports, baseball operations, or a related environment
Experience supporting high-profile clients, executives, or athletes
Familiarity with travel management systems and vendor coordination
Experience managing programs or initiatives with multiple stakeholders

Responsibilities

Partner with the Senior Director, Major League Operations to plan, coordinate, and execute all aspects of player and staff travel, including air, hotel, and ground transportation
Exercise independent judgment to resolve travel disruptions, scheduling changes, and special accommodations in real time, when required
Oversee spring training and in-season player housing processes
Create the master manifests for the traveling party
Ensure all players and staff have the required travel documentation for domestic and international travel
Anticipate and proactively address travel-related needs, as needed
Maintain accurate travel records and ensure alignment with organizational policies and league requirements
Support the coordination and execution of the team’s family and spouses program, including travel logistics, communications, and events
Build and maintain strong relationships with players’ families to identify needs and enhance engagement and support
Contribute to program improvements to elevate the overall family experience
Manage logistics for family-related events throughout Spring Training, the regular season, and postseason
Serve as a trusted resource for players and families navigating travel and relocation-related matters
Periodically check-in on the Family Room
Create and maintain player and family onboarding programming
Spearhead administrative programs, special projects, and operational initiatives
Oversee administrative logistics for players and families, including required documentation, UKG onboarding, and ongoing support
Serve as a liaison with HR and payroll for player-related administrative matters
Maintain organized documentation, records, and tracking related to player services and travel administration
Support budgeting, invoicing, and coding processes for Team Travel expenses
Contribute to process improvements that enhance efficiency, service quality, and consistency across operations
Handle player expense reimbursements and related administrative processes
Support logistics for MLB Winter Meetings, including room block coordination, suite setup, catering, and group events
Act as a liaison across players, families, coaches, and Baseball Operations staff to ensure alignment and effective communication
Provide bilingual (Spanish/English) support to ensure accessibility and inclusivity for all players and families
Handle sensitive and confidential information with discretion and professionalism
Foster a service-oriented environment that reflects the organization’s values and commitment to excellence