Manager - Maintenance Service Delivery Systems

Penske•Cumru Township, PA

11d

About The Position

You will manage a team of developers to help us create the next generation of innovative solutions while enhancing and optimizing applications that support our Collision Repair business. Providing day-to-day leadership and development for your team, you will work directly with Product Owners to ensure seamless delivery, implementation, support, and issue resolution. Using your technical expertise and industry knowledge, you will guide the organization in implementing solutions that strengthen operational performance, modernize Collision workflows, and keep Penske ahead of the competition. As a Penske Manager of Maintenance Service Delivery Systems, you will lead a team focused on key software development, enhancements, and maintenance for applications that support our Collision Repair business. You will work closely with your teams, Product Owners, stakeholders, and development partners/vendors to ensure strong implementation practices and help define architectures that create robust, scalable solutions. You will conduct performance reviews, oversee engineering processes, and ensure quality assurance so that deliverables are effective and meet the needs of end users. You will foster strong partnerships with business owners and key stakeholders, aligning technology delivery with operational goals. You will also focus on developing and growing your team of developers, helping them advance in their careers while ensuring Penske continues to move forward with modern, innovative Collision technology solutions.

Requirements

Manage a team of developers
Create next-generation innovative solutions
Enhance and optimize applications supporting the Collision Repair business
Provide day-to-day leadership and development for the team
Work directly with Product Owners to ensure seamless delivery, implementation, support, and issue resolution
Use technical expertise and industry knowledge to guide the organization in implementing solutions
Strengthen operational performance
Modernize Collision workflows
Keep Penske ahead of the competition
Focus on key software development, enhancements, and maintenance for applications supporting the Collision Repair business
Work closely with teams, Product Owners, stakeholders, and development partners/vendors
Ensure strong implementation practices
Define architectures that create robust, scalable solutions
Conduct performance reviews
Oversee engineering processes
Ensure quality assurance so that deliverables are effective and meet the needs of end users
Foster strong partnerships with business owners and key stakeholders
Align technology delivery with operational goals
Develop and grow the team of developers
Help team members advance in their careers
Ensure Penske continues to move forward with modern, innovative Collision technology solutions
Follow IT practices in security, licensing, source code management, incident management, and following architectural standards

Responsibilities

Provide direction and day-to-day management of development staff to ensure that any roadblocks are removed, and developers/teams are successfully moving forward
Make sure that development projects are prioritized, scheduled, and completed according to business need
Foster collaboration by leading regular meetings and communicating with process owners, product managers, agile teams, IT groups, and other stakeholders to negotiate priority and timelines while managing resources required to get the job done
Hire new associates, conduct performance reviews, guide, and mentor their career development
Ensure on-time and defect-free delivery of applications in accordance with Penske standards
Ensure technical leads follow the PDP (Penske Development Process) and maintain management reporting
Responsibilities for multiple systems, agile teams, and cross-functional projects
Other projects, teams, and responsibilities as assigned by the manager
Follow IT practices in security, licensing, source code management, incident management, and following architectural standards
Coach and mentor associates. Develop team members to increase value to the organization
Reduce complexity in the environment
Identify future opportunities for system enhancement and value generation