Manager, Maintenance Response

Greater Toronto Airports Authority • Toronto, ON

9d

About The Position

The Greater Toronto Airports Authority (GTAA) is transforming Toronto Pearson into Canada’s leading global hub airport, aiming for global leadership in airport performance, customer care, and sustainability. Approximately 2,100 GTAA employees are working to create a next-generation airport, focusing on innovation, safety, efficiency, and passenger experience, while championing the prosperity of their people, community, and aviation partners. The Manager, Maintenance Response reports to the Associate Director, Terminal Infrastructure, and is responsible for overseeing the performance of all specialty systems, including Passenger Boarding Bridges and Baggage Handling Systems. This role ensures system availability and operational efficiency by meeting customer expectations for maintenance response and repair services, upholding GTAA’s service level standards, and driving continuous improvements. The position requires sound judgment, decisive leadership, a strong commitment to operational excellence, exceptional interpersonal and conflict-resolution skills, and the ability to thrive in a fast-paced, dynamic environment.

Requirements

• 4 years of experience in a maintenance environment working on mechanical electrically controlled equipment.
• 4 years of experience working in a customer centric environment.
• 4 years of experience in People Management (direct report or cross-functional) in a multi-disciplinary environment.
• Post-Secondary degree or diploma or minimum 5 years of combined equivalent work experience and education.
• Ability to obtain a D/A AVOP license.
• Ability to obtain and retain a Transportation Security Clearance.

Nice To Haves

• Experience working in a unionized environment will be considered an asset.

Responsibilities

• Lead terminal maintenance teams in responding to system outages and executing preventative maintenance activities in accordance with the system work plan.
• Plan, recruit, coach, and mentor team members to develop talent and model the organization’s values and behaviours.
• Establish performance expectations and standards of excellence, audit work quality, and ensure full compliance with Health and Safety policies and procedures.
• Partner with Human Resources to lead labour relations matters in a fair, consistent, and respectful manner, including participation in grievance and arbitration processes.
• Troubleshoot and resolve complex technical issues related to terminal system outages.
• Review and analyze financial and operational data to support effective maintenance response and team performance.
• Identify opportunities to improve maintenance programs and implement changes to meet or exceed performance targets.
• Support design and construction initiatives focused on the expansion, restoration, or enhancement of terminal systems.
• Provide operational insight and oversight to ensure effective delivery of the Terminal Systems Maintenance Program.
• Demonstrate customer‑focused leadership aligned with the organization’s Mission, Vision, Values, and Beliefs.
• Foster a positive, balanced, and safe work environment by clearly defining expectations and success, in compliance with all applicable legislation and regulations.

Benefits

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
• A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What This Job Offers

• Career Level: Manager
• Education Level: Associate degree