Manager, Luxury Services

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests. Oversees the FB operations of In Room Dining, In-Villa meal services, as well as overall FB operations of the Baccarat space, wine and liquor selection, and inventory control. Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event. Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers. Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs). Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates. Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile. Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested.

Requirements

• Working knowledge of Point-of-Sale systems, Property Management systems and Casino Player Tracking systems.
• Experience managing a workforce of at least thirty employees.
• Strong decision-making skills while managing multiple priorities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum five years experience within Hotel Operations or a directly related operational area/field.
• Proof of eligibility to be work in the United States.
• Ability to obtain Nevada Gaming Registration.
• Ability to obtain Alcohol Awareness Card.
• Ability to obtain Food Handling Card.

Nice To Haves

• Trained in Forbes Travel Guide standards.
• Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• At least three years of directly related operational management experience at a similar leadership level.
• At least two years’ experience in Food and Beverage in a related field.
• Working knowledge and experience with OPERA.
• Working knowledge of HotSOS.
• Working knowledge of Konami Synkros, Symphony, and/or Cisco.
• Bachelor’s degree in a related field.
• Previous experience working in a large, luxury resort setting.

Responsibilities

• Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.
• Oversees the FB operations of In Room Dining, In-Villa meal services, as well as overall FB operations of the Baccarat space, wine and liquor selection, and inventory control.
• Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event.
• Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers.
• Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs).
• Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates.
• Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile.
• Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Benefits

• Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED