Manager, LTC Billing & Administrative Operations

OneAmerica Financial • Indianapolis, IN

20d • Hybrid

About The Position

The Manager, LTC Billing & Administrative Operations is responsible for providing people leadership and operational oversight for the billing and administrative functions that support ILFS Claims. This role ensures accurate, timely, and consistent execution of administrative and billing work while supporting service excellence and operational stability.

Requirements

• Experience leading teams in an operational, administrative, billing, or claims environment.
• Demonstrated ability to manage multiple teams performing interconnected work.
• Strong organizational, prioritization, and problem‑solving skills.
• Effective communication and relationship‑building capabilities.
• Ability to lead through change and support associates during transitions.

Nice To Haves

• Experience in insurance, claims operations, or financial services.
• Prior experience supporting workflow management or operational transitions.
• Experience working in a matrixed or evolving organizational environment.

Responsibilities

• Lead, coach, and develop Billing and Administrative Associates
• Set clear expectations, provide ongoing feedback, and manage performance to achieve operational and service goals.
• Support associate engagement, training, onboarding, and development.
• Foster a collaborative, accountable, and inclusive team culture.
• Oversee daily billing and administrative operations supporting ILFS Claims.
• Ensure work is completed accurately, timely, and in compliance with established procedures and controls.
• Partner with claims leadership to align administrative and billing support with claims workflows and priorities.
• Monitor operational performance and address issues impacting service, quality, or timeliness.
• Manage workload distribution, staffing alignment, and capacity planning across teams.
• Adjust workflows and staffing strategies to respond to changing volumes, new hires, and business needs.
• Support operational readiness during organizational transitions, system changes, and process enhancements.
• Collaborate with peers and leaders across Claims, Operations, Quality and others
• Support change management efforts related to continuous improvement initiatives.
• Serve as a consistent point of leadership and communication for associates during periods of change.

Benefits

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location (Indianapolis, Charlotte, Cincinnati)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees