Manager Loyalty & Partnership Analytics

IHG•Atlanta, GA

4d•$92,240 - $135,000•Hybrid

About The Position

Provide strategic analytical support to the Loyalty and Partnership function. Initiate and support projects to address strategic and tactical business questions for the Loyalty department related to performance, program evolution, cost optimization, etc. Design complex performance tracking methods for loyalty programs; and translate insights into actions. Interpret, explain, and present technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a global team supporting several regions.

Requirements

7+ years of progressive work experience, with emphasis on business or loyalty program analysis, with a strong emphasis on data analysis.
Proficient in SQL and Tableau, with preferred experience in GCP.
Strong strategic agility and problem-solving skills, utilizing a hypothesis-led approach for complex analysis.
Experience in developing dynamic models and dashboards in Tableau and MS Excel, aggregating large data sets for business insights.
Excellent communication skills, with proficiency in PowerPoint, for translating technical information into actionable insights for senior management.
Demonstrated critical thinking abilities and curiosity to find the underlying causes/drivers or performance.

Nice To Haves

Familiarity in financial concepts preferred.

Responsibilities

Conducts thorough database mining and analysis to answer business questions.
Manages functional area stakeholders by aligning with their specific business priorities and delivering on initiative results.
Develops quantitative metrics and maintains forecasts for key performance indicators (KPIs) to measure Loyalty program performance.
Creates complex models of member behavior and program costs to optimize loyalty program structures and partnerships.
Proactively identifies opportunities for improvement and makes recommendations based on program performance and benchmarking.
Collaborates with the broader analytics team to leverage best practices and enhance the loyalty database.
Creates and delivers impactful presentations with points of view for upper management.