Manager, Look and Signage Operations and PMO

LA28 • Los Angeles, CA

5d • Onsite

About The Position

The Manager, Look & Signage – Central Planning & Operations is responsible for the day-to-day operational planning, contractual oversight, and supplier performance management that enables the successful delivery of Look and Signage across venues and events. Working closely with the Senior Manager, this role acts as the contract and execution authority, ensuring suppliers meet their contractual obligations, schedules, budgets, and compliance requirements. This position plays a key role in contract management, supplier accountability, scheduling, budgeting, and operational readiness, supporting the broader LNS PMO framework. The Manager ensures that central planning functions—including contractor logistics, accreditation, travel, warehousing, documentation, and data management—are executed consistently, efficiently, and in line with agreed scopes and timelines. The ideal candidate is highly organized, contract-savvy, and confident holding suppliers accountable, with experience managing operational detail within large, complex, deadline-driven environments.

Requirements

• Bachelor’s degree in project management, logistics, operations or a related field.
• Minimum 5+ years of experience in project management, central planning, or PMO-related roles within large-scale events or organizations.
• Experience with contractor oversight, scheduling, accreditation, and logistics.
• Ability to meet tight deadlines and handle multiple tasks simultaneously.
• Excellent communication and problem-solving abilities.
• Ability to adapt in a high-pressure, fast-paced environment with multiple concurrent priorities.
• Outstanding interpersonal and relationship-building skills, with the ability to work across multiple functions and levels of the organization, including outside partners, venue owners/representatives, and suppliers.
• Excellent organization, time management, administrative, and computer skills.
• Familiarity and competency with Workday, Agiloft, Smartsheet

Nice To Haves

• Innovative Approach – Ability to identify opportunities, develop new ideas and execute on concepts while managing to a budget and fixed timelines
• Influencing Skills - Ability to drive organizational alignment through collaboration.
• Positive attitude – ability to prioritize and process stress to keep the team positive through difficult times.
• Demonstrated commitment to co-creation and collaborative decision-making
• Flexible Approach – Ability to roll with the transitional nature of the organization as it grows and establishes itself
• Growth Mindset – Inclination to drive ongoing improvement in people and process
• Digital Acumen – Fluency in established digital design tools and practices coupled with an understanding of emerging technologies and how and when to engage them

Responsibilities

• Serve as the primary owner of operational contracts for Look and Signage suppliers, managing the contracting process
• Act as the day-to-day point of contact for contractors, managing expectations, clarifying requirements, and resolving operational issues
• Ensuring supplier performance aligns with contractual scope, timelines, and commercial terms; flag risks, non-compliance, and cost exposures early
• Track and manage contract-related documentation, change requests, extensions, and scope clarifications in coordination with PMO and Procurement
• Ensure contractors fully comply with all LNS operational requirements
• Support tender processes by assisting with operational inputs, supplier onboarding, and readiness reviews
• Maintain close communication and collaboration with Procurement, Central Planning, and Finance functional areas
• Collaborate with Senior Manager, LNS Operations & PMO to manage department-wide scheduling for Look and Signage installations and contractor resources
• Coordinate contractor logistics including travel, accommodation, accreditation, vehicle access, and venue load-in/load-out schedules
• Support accreditation processes for contractor personnel and vehicles, ensuring accuracy, completeness, and timely submission
• Support warehouse and logistics planning for signage production, storage, distribution, and returns
• Maintain accurate and up-to-date planning documents, trackers, and schedules aligned with PMO standards
• Support budget management for Look and Signage by tracking contractor costs, forecasts, and operational spend
• Identify potential budget risks driven by contractor performance, scope creep, or scheduling changes
• Ensure operational decisions align with approved budgets and raise issues requiring escalation
• Ensure contractors follow established LNS and PMO processes for reporting, documentation, scheduling, and approvals
• Maintain clear folder structures, data hygiene, and version control across LNS operational documentation
• Contribute to the development and continuous improvement of operational processes, templates, and planning tools
• Work closely with the Senior Manager to integrate Look and Signage operations into the broader PMO planning framework
• Collaborate with venues, functional areas, procurement, finance, and accreditation teams to ensure aligned execution
• Provide clear and timely updates on contractor status, risks, and readiness
• Collaborate with LNS team for continuous improvement, on schedule delivery, and impact
• Proactively identify risks related to contracts, logistics constraints, schedule conflicts, or other operational risks
• Develop and implement mitigation actions in coordination with the Senior Manager and PMO
• Ensure operational issues are resolved efficiently while maintaining accountability and contractual discipline

Benefits

• The annual base salary range for this position is $88,000.00 - $115,000.00.
• LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
• LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.
• We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply.
• We assess applications based on relevant skills, education, and experience a candidate can add to our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager