Manager - Live Dealer, Product & Experience

Hard Rock Digital•Atlantic City, NJ

21h•Hybrid

About The Position

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

Requirements

Experience in iGaming, digital product, or live content production environments, with exposure to performance, engagement, or customer experience optimisation.
Track record of improving performance metrics (e.g. engagement, conversion, retention, revenue).
Strong understanding of how customer or player behaviour drives performance.
Comfortable owning initiatives end-to-end and accountable for outcomes.
Commercially minded and confident working with data and KPIs.
Confident working cross-functionally with internal teams and suppliers.
Experience working with customer-facing or operational teams, while maintaining a focus on product and experience.
Detail-oriented with a strong eye for presentation and branding.
Proactive, organized, and comfortable operating in a fast-paced environment.
Strong communication skills.

Responsibilities

Own the performance of dedicated Live Dealer studios, using KPIs and data insights to identify opportunities and drive continuous improvement.
Develop and execute initiatives that enhance player experience, increase engagement, and grow revenue.
Analyse competitors and market trends to ensure strong positioning and differentiation.
Lead cross-functional initiatives across CRM, VIP, Marketing, Product, Omni-channel, and Operations teams.
Shape studio visuals, theming, and presentation to enhance player appeal and brand consistency.
Deliver studio photo and video shoots to support marketing and brand storytelling.
Own the delivery of studio projects from concept through to launch and ongoing optimisation.
Work closely with Live Dealer Team Leads to maintain high dealer performance and service standards.
Plan and deliver team-building, performance management, and motivational initiatives for the dedicated Live Dealer team.
Develop and execute in-studio promotional concepts to support engagement, retention, and revenue growth.
Travel regularly to studio locations and Hard Rock properties to support on-site initiatives, strengthen collaboration, and ensure high-quality execution.
Support broader commercial and operational initiatives as required.