Manager: Lift Experience
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Requirements
- Must have a valid Driver's License and clean DMV record
- Knowledge of basic computer operations software such as Microsoft Office, Smartsheets, etc.
- Minimum 5 years previous supervisory experience
- Excellent guest service skills
- Minimum S Years in the ski resort operations industry
- Ability to speak, read, write and communicate fluently in English
- Ability to ski/ride at advanced level and in variable conditions
- Previous leadership experience with responsibility for employee safety, guest experience, and financial accountability
Nice To Haves
- Bachelor's Degree or equivalent military experience
Responsibilities
- Oversight of daily lift operation, ticket/pass verification for year-round operations
- Effective communication with all internal and external partners, including supervisory staff, employees, management, and regulatory agencies.
- Build, modify, and implement budgets for Lift Experience departments.
- Lead select summer construction projects, including meeting budget targets and project deadlines.
- Works closely with lift maintenance, product sales and services, and other mountain and resort departments. Developing and maintaining strong working relationships with these and other resort departments is critical.
- Ensure appropriate department staff are trained to and understand federal, state, and local regulations as they pertain to lift operations and scanning. Department leadership should develop and maintain professional relationships with all regulatory agencies (USFS, OSHA, ANSI etc) and manage applicable permitting processes.
- Safety conscious and responsible to company safety guidelines and procedures —able to set an example and hold others to those standards.
- Participate in Vail Resorts best practice groups and implement initiatives from these groups.
- Implement department training programs and ensure proper documentation for all staff. Ensure all supervisory staff understand and properly incorporate appropriate performance management standards within the department.
- Set, train and ensure high service standards within the department and resort. Motivate and encourage employees to deliver excellence in guest experience. Identify and develop talent, building future leaders for the department, resort and company.
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
