Manager, Life Underwriting (Remote)

Guardian Life Insurance

3d•$94,840 - $155,800•Remote

About The Position

This role is for a leader who excels at balancing operational discipline with innovation. The manager will inspire underwriters to embrace analytics and modern tools, coach for judgment and consistency on complex cases, and collaborate across product, distribution, and technology teams to improve turnaround time, mortality outcomes, and customer satisfaction.

Requirements

Extensive life underwriting expertise, including authority to adjudicate complex, high-value cases and provide guidance on escalated decisions.
Minimum 5 years of life underwriting experience, with demonstrated ability to lead teams and manage complex case decisions.
Working knowledge of automated underwriting platforms and programs (e.g., Random Holdouts (RHO), Post-Issue Audits (PIA)); experience managing quality control.
Strong communication and stakeholder management skills; ability to collaborate with reinsurers and vendors.
Demonstrated ability to foster a collaborative team culture while coaching underwriters to build digital fluency and confidently adopt new tools and workflows.
Commitment to ethical decision-making, regulatory compliance, and sustainable practices.
Must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Nice To Haves

Experience using advanced analytics and visualization tools to monitor underwriting performance, uncover patterns, and inform continuous improvement initiatives.
Familiarity with Electronic Health Record (EHR) data, GenAI-enabled tools, and behavioral economics concepts applicable to underwriting.

Responsibilities

Provide expert judgment and oversight on highly complex and escalated cases, ensuring consistency with underwriting guidelines and mortality objectives; manage facultative referrals when appropriate.
Oversee complex case adjudication during peak volumes, ensuring accuracy and consistency while promoting the use of analytics and modern underwriting platforms.
Lead and develop a team of underwriters, set daily priorities, and ensure service-level adherence, consistency, and quality.
Leverage analytics dashboards to track mortality, placement, cycle time, and referral rates; implement targeted improvements.
Pilot and validate new underwriting technologies and vendor solutions; document business cases and measure outcomes.
Coach, develop, and upskill underwriters in analytical thinking, digital tools, and customer-centric practices.
Negotiate appeals with the use of professional judgment, industry knowledge & business sense to go outside the established company guidelines in order to make determinations on requests for formal changes to official decisions made previously by Life Underwriters, Senior Life Underwriters, & Life Underwriting Specialists
Communicate with the field force and home office personnel for the purpose of acquiring necessary information, solving problems, and conveying decisions in a polite, confident, and professional manner