2026-0064 Manager, Licensing (Rotation)

Electrical Safety Authority•Mississauga, ON

About The Position

This role is responsible for administering and controlling the work performed by a team of Licensing Compliance Department staff involved in supporting compliance, enforcement, and other licensing activities. The position requires planning, scheduling, organizing, and assigning work to staff, developing and recommending short and long-range performance plans, and establishing clear performance expectations. The Manager will monitor job performance, address personnel matters, manage employee absenteeism, and administer the collective agreement. They will reinforce quality standards, evaluate performance, assess staff strengths and development needs, provide feedback, and offer guidance and instruction. The role also involves assisting in resolving work problems. The Manager will develop policies, procedures, and processes by applying knowledge of government relations, licensing law, and consumer protection legislation. They will provide direction and support to internal staff and licensees, interpret legislation, policy, and past practice, and facilitate the interpretation of licensing requirements to ensure compliance with program mandates. To ensure and increase compliance with licensing legislation and regulations, the Manager will develop, initiate, and manage projects and tools to support the ongoing development of contractor licensing, collaborating with internal and external stakeholders. This includes establishing processes and plans to identify non-compliant companies and educating licensees on their responsibilities. The role requires taking initiative and exploring innovative means to improve current processes, considering potential problems, opportunities, and the needs of the Department and organization, as well as assessing the impact of alternatives. The position involves preparing and presenting information sessions (e.g., contractor annual meetings, ECRA meetings, website content) to support high standards of regulatory practice. The Manager will develop reports and prepare communications on Licensing discipline activities, as well as information regarding the Master Electrician exam for various staff and external stakeholders. They will coordinate and present ESA activities at the Master Examining Committee, oversee Master Electrician exam administration, and maintain up-to-date knowledge of enforcement, discipline issues, best practices, and licensing/certification matters in the electrical industry. Additionally, the Manager will provide advice and guidance to ESA departments and stakeholders on Licensing discipline activities, collaborate with internal and external personnel to resolve operational, regulatory, or administrative problems, and offer recommendations, advice, and assistance on routine administrative, regulatory, and operational aspects of the Licensing Department. They will communicate key issues and initiatives with customers, licensees, and internal stakeholders. The role also includes initiating and managing programs to monitor compliance of licensed contractors and master electricians, and establishing processes to support the development, review, and improvement of document policies and procedures. The Manager will participate in the development of Licensing reports, support report generation and distribution, and perform other duties as required.

Requirements

Administering and controlling the work performed by a team of Licensing Compliance Department staff involved in supporting the compliance, enforcement and other licensing activities.
Plan, schedule, organize and assign work to staff with appropriate instructions and direction.
Development and recommendation of short and long‐range performance plans, identifying performance objectives for the department.
Establish and communicate clear expectations for all performance standards.
Monitor access and communicate job performance; address personnel matters, monitor employee absenteeism and administer the application of the collective agreement.
Reinforce standards for quality and evaluate performance against those standards.
Assess strengths and development needs of staff, providing timely and specific feedback.
Provide advice, guidance and instruction as required and be responsible for quality and production.
Assist in resolving work problems as they arise.
Develop policies, procedures, and processes for approval by others by applying knowledge of government relations, licensing law and consumer protection legislation.
Provide direction and support to internal staff as well as licensees in Licensing matters and offer interpretation of legislation, policy, and past practice to determine the appropriate action to be taken.
Facilitate interpretation of Licensing requirements and matters relating to department decisions to assist contractors in reaching compliance with program mandate.
In consideration of ensuring and increasing compliance with licensing legislation and associated regulations, responsible to develop, initiate, and manage projects and tools to support the ongoing development of Contractor licensing while working with internal and external stakeholders.
Establish processes, systems and plans to identify companies and persons that may be operating in contravention of Licensing legislation and associated regulations.
Educate licensees of their responsibilities so that they are more compliant with the Licensing regulation.
Independently take initiative and look at innovative means to improve current processes while considering potential problems, opportunities and needs of the Department and organization.
Consider alternatives and assesses their impact and potential problems.
Prepare and present information sessions (e.g. contractor annual meetings and ECRA meetings, contractor portion of the website) to proactively contribute to initiatives to support high standards of regulatory practice in the province.
Develop reports and prepare communications on Licensing discipline activities to inform stakeholders on a wide range of Licensing Department related matters.
Prepare information or communications regarding various administrative, regulatory or operational aspects of Master Electrician exam to Operations and Customer Service Centre staff, as well as electrical contractors and their respective associations, and other external sources.
Coordinate and present ESA activities at the Master Examining Committee.
Oversee Master Electrician exam administration.
Maintain up-to-date knowledge of enforcement and discipline issues and best practices, and other licensing and certification matters in the electrical industry.
Provide advice and guidance to ESA departments and stakeholders regarding appropriate Licensing discipline activities, based on policies and procedures and interpretation of legislation.
Collaborate with internal and external personnel to resolve operational, regulatory or administrative problems encountered.
Provide recommendations, advice, and assistance to ESA staff and various external stakeholders (e.g., contractors, customers, municipalities, etc.) on the administrative, regulatory and operational aspects of the Licensing Department of a routine nature.
Communicate key issues and initiatives with customers, licensees, and internal stakeholders.
Initiate and manage programs and initiatives to monitor compliance of licensed contractors and master electricians.
Establish processes and plans to assist in the development, review, and improvement of document policies and procedures that support program goals.
Participates in the development of various Licensing reports, support report generation and distribution, ensuring timely release of pertinent information.
Perform other duties as required.

Responsibilities

Administering and controlling the work performed by a team of Licensing Compliance Department staff.
Planning, scheduling, organizing, and assigning work to staff.
Developing and recommending short and long-range performance plans and identifying performance objectives.
Establishing and communicating clear expectations for all performance standards.
Monitoring job performance, addressing personnel matters, monitoring employee absenteeism, and administering the application of the collective agreement.
Reinforcing standards for quality and evaluating performance against those standards.
Assessing strengths and development needs of staff, providing timely and specific feedback.
Providing advice, guidance, and instruction as required.
Assisting in resolving work problems as they arise.
Developing policies, procedures, and processes for approval by others.
Providing direction and support to internal staff as well as licensees in Licensing matters.
Offering interpretation of legislation, policy, and past practice to determine the appropriate action to be taken.
Facilitating interpretation of Licensing requirements and matters relating to department decisions.
Developing, initiating, and managing projects and tools to support the ongoing development of Contractor licensing.
Establishing processes, systems and plans to identify companies and persons that may be operating in contravention of Licensing legislation and associated regulations.
Educating licensees of their responsibilities so that they are more compliant with the Licensing regulation.
Taking initiative and looking at innovative means to improve current processes.
Preparing and presenting information sessions.
Developing reports and preparing communications on Licensing discipline activities.
Preparing information or communications regarding various administrative, regulatory or operational aspects of the Master Electrician exam.
Coordinating and presenting ESA activities at the Master Examining Committee.
Overseeing Master Electrician exam administration.
Maintaining up-to-date knowledge of enforcement and discipline issues and best practices, and other licensing and certification matters in the electrical industry.
Providing advice and guidance to ESA departments and stakeholders regarding appropriate Licensing discipline activities.
Collaborating with internal and external personnel to resolve operational, regulatory or administrative problems encountered.
Providing recommendations, advice, and assistance to ESA staff and various external stakeholders on the administrative, regulatory and operational aspects of the Licensing Department.
Communicating key issues and initiatives with customers, licensees, and internal stakeholders.
Initiating and managing programs and initiatives to monitor compliance of licensed contractors and master electricians.
Establishing processes and plans to assist in the development, review, and improvement of document policies and procedures that support program goals.
Participating in the development of various Licensing reports, support report generation and distribution.
Performing other duties as required.