Manager - Liability Claims

Penske • Cumru Township, PA

2d

About The Position

The Liability Claims Manager leads the day-to-day operations of Penske's centralized liability claims function, overseeing a team of Liability Claims Examiners responsible for the investigation, evaluation, and resolution of liability, property, cargo, brokerage, and subrogation claims across the entire organization. This role is accountable for the technical quality, financial integrity, and operational efficiency of a high-volume claims portfolio. Beyond day-to-day operations, the Liability Claims Manager plays a critical role in the claims function — challenging legacy processes, driving continuous improvement, and building a team culture that pursues better outcomes rather than accepting the limitations of the status quo. This leader serves as the organization's internal expert on liability claims management, guiding field and corporate partners on complex matters while managing strategic relationships with third-party administrators and external service providers. The Liability Claims Manager is expected to be a visible, credible, and forward-thinking leader who develops talent, elevates standards, and advances the capabilities of the claims operation in support of Penske's broader risk management objectives.

Requirements

• Experience in leading a team of claims examiners.
• Proficiency in handling liability, property, cargo, brokerage, and subrogation claims.
• Ability to ensure claims are handled in a technically sound, financially responsible, and timely manner.
• Skill in establishing and improving standard operating procedures for claims handling.
• Capability to interpret and apply contract language.
• Experience in identifying and challenging processes to improve efficiency and outcomes.
• Ability to serve as a senior technical resource for complex claims.
• Skill in guiding others on contract interpretation, coverage analysis, and liability determinations.
• Experience in setting performance expectations and evaluating performance.
• Proficiency in conducting performance reviews and participating in recruiting.
• Ability to identify skill gaps and implement development plans.
• Experience in building a talent pipeline.
• Skill in conducting regular file audits for reserve adequacy, liability determinations, payment accuracy, and subrogation recovery.
• Ability to translate audit findings into actionable improvements.
• Experience in reporting on claims activity, trends, and performance metrics.
• Experience in managing relationships with third-party administrators and external service providers.
• Ability to hold vendors accountable to performance standards, cost expectations, and service quality.

Responsibilities

• Direct, coach, and develop a team of Liability Claims Examiners in the handling of liability, property, cargo, brokerage, and subrogation claims.
• Ensure claims are investigated, documented, and resolved in a technically sound, financially responsible, and timely manner.
• Maintain a team environment that values accuracy, accountability, and continuous professional growth.
• Establish, maintain, and continuously improve standard operating procedures governing claims handling across all lines managed by the team.
• Interpret and apply contract language to support SOP development.
• Actively identify and challenge processes — partnering cross-functionally to modernize workflows, eliminate inefficiencies, and implement solutions that improve outcomes upstream and downstream of the claims function.
• Serve as the senior technical resource for complex, high-exposure, or sensitive claims requiring elevated judgment.
• Guide field and corporate associates on escalated matters involving contract interpretation, coverage analysis, and liability determinations.
• Represent the claims function credibly and authoritatively in challenging conversations with internal and external stakeholders.
• Set clear performance expectations for Liability Claims Examiners and evaluate performance against established goals.
• Conduct performance reviews, recommend compensation actions, and actively participate in recruiting and onboarding.
• Identify skill gaps and implement targeted development plans.
• Build a pipeline of talent prepared for advancement within the department and the broader organization.
• Conduct regular file audits to assess reserve adequacy, liability determinations, payment accuracy, and subrogation recovery efforts.
• Translate audit findings into actionable coaching, SOP updates, and process improvements.
• Report on claims activity, trends, and performance metrics to department leadership on a regular basis.
• Manage strategic relationships with third-party administrators, appraisal firms, cause-and-origin consultants, and other external service providers.
• Hold vendors accountable to performance standards, cost expectations, and service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed