Manager, Lending Platforms

Affinity Credit Union

About The Position

The Manager, Lending Platforms sits at the intersection of business, technology, and operations. This role acts as the platform owner, defining the roadmap, translating business priorities into scalable solutions, and leading a team to deliver high-impact enhancements that improve the end-to-end lending experience for both employees and members. This role is ideal for someone with a systems mindset who enjoys leading technical experts, collaborating across teams to deliver meaningful solutions, and making vision a reality.

Requirements

Post-secondary education in a related field
5+ years of experience in lending systems, business systems management, or technology delivery
Strong experience in business requirements and process design
Strong experience in platform or product ownership (e.g., nCino, LOS, Salesforce FSC)
Strong experience in project/program delivery and stakeholder management
Solid understanding of lending workflows (loan origination, adjudication, servicing, or credit processes)
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders

Nice To Haves

Experience leading and developing teams is an asset

Responsibilities

Own and evolve the strategy, roadmap, and performance of Affinity’s lending platforms (currently nCino, Prolender), aligning capabilities to business priorities and regulatory expectations
Lead the end-to-end delivery of platform initiatives, from requirements and design through testing, release, and adoption
Partner with business and technology stakeholders to translate lending workflows into scalable, high-value solutions
Drive user adoption and continuous improvement, enhancing the employee and member lending experience
Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and delivery excellence
Ensure strong governance, risk management, and operational stability, including platform performance, data quality, and vendor alignment