Manager, Legal Innovation & Operations (AI Enablement & Programs)

NBCUniversal•Universal City, NY

14h•Hybrid

About The Position

Reporting to the Director, Legal Innovation & Operations, the Manager will develop and own execution of the annual and quarterly operating plan for the Legal Department's AI enablement and assigned innovation programs. This hands-on program leader will translate approved priorities into structured pilots, role-based learning, change and adoption programs, repeatable workflows, and measurable outcomes.

Requirements

Bachelor's degree or equivalent work experience
5+ years of experience in legal operations, AI enablement or adoption, digital transformation, program management, change management, learning and development, data and insights, or a related field
Demonstrated experience owning complex, cross-functional programs from strategy execution through launch, adoption, measurement, and continuous improvement
Experience using operational, adoption, and performance data to evaluate outcomes, set priorities, and communicate executive-ready recommendations
Experience working within or closely supporting a corporate legal department, law firm, legal-services organization, or other highly regulated professional environment

Nice To Haves

Experience with Power Automate, Power Apps, Copilot Studio, Airtable, Jira, or comparable platforms
Solid facilitation, presentation, and written-communication skills, including the ability to make complex AI and technology concepts practical and accessible to attorneys, legal professionals, and senior leaders
Collegial, curious, and collaborative in approach and style; a practical builder who combines sound judgment, strong follow-through, and a focus on measurable impact

Responsibilities

Manage workstreams, owners, milestones, dependencies, risks, decision points, and success measures, and recommend adjustments within the strategy, roadmap, and resource parameters
Run the intake and assessment process for AI and innovation use cases in partnership with the Director and Legal practice groups
Lead approved pilots and tool launches from discovery and workflow design through user testing, launch readiness, adoption, measurement, and scale-readiness recommendations
Design and lead role and practice specific AI learning pathways for attorneys and legal professionals, from foundational literacy and responsible use through advanced tools and workflow applications, supported by onboarding, office hours, microlearning, and continuing education
Plan and deliver quarterly Innovation Demo Days and other learning forums end to end, and convert promising demonstrations into documented use cases, pilot opportunities, or follow-up actions
Develop and execute change-management and communications plans for approved AI and legal technology rollouts, including audience segmentation, launch materials, training, office hours, user support, feedback collection, and reinforcement activities
Develop and maintain the approved library of AI enablement and assigned innovation-program resources, including prompt and workflow guidance, quick-reference materials, FAQs, recordings, learning content, and other self-service resources
Build or coordinate approved low-code and no-code automations, templates, and reusable workflows for program operations and assigned lightweight legal use cases
For assigned initiatives, translate approved program and user needs into documented business requirements and partner with the Legal Systems Leads, Data & Legal Solutions, AI & Enterprise Innovation, and NBCU Operations & Technology on technical delivery, platform needs, launch readiness, adoption, and performance measurement.
Coordinate with Legal, Privacy, Cybersecurity, Records, and other stakeholders to operationalize applicable governance requirements