Manager LED Operations

Freeman•Dallas, TX

3d•Hybrid

About The Position

The LED Manager, Operations is responsible for leading the pre-production LED design team, having accountability from budget through implementation. This role aligns resources, standards, and technology to facilitate the design and execution of a wide variety of LED projects. This covers a range of scope from LED Posters, small sponsor walls, specialty exhibits, and large general sessions. As a people leader, this role drives team engagement, capability development, and performance while fostering a culture of safety, accountability, and continuous improvement. Responsibilities span many departments, including engagement with our safety, engineering, fabrication, and video design teams. This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX or Las Vegas, NV.

Requirements

Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
5+ years of experience in event operations, logistics, production, or related field
2+ years of people leadership experience (direct reports required)
Proven experience managing complex, multi-phase operational projects
Strong understanding of event execution, including labor planning and show-site operations
Ability to work flexible hours, including nights, weekends, and travel as required

Nice To Haves

Experience in trade shows, live events, or experiential marketing
Familiarity with union labor environments and large venue operations
First-hand experience with CAD software, preferably Vectorworks
OSHA 30

Responsibilities

Lead end-to-end operational planning and execution for assigned events, ensuring alignment with client expectations, budgets, and timelines
Partner cross-functionally with Production, Account Management, and Sales to ensure seamless delivery
Advise on labor planning, scheduling, and on-site supervision across installation & dismantle (I&D), logistics, and show-site services
Monitor operational KPIs including productivity, cost efficiency, on-time delivery, service and design quality
Resolve escalated operational issues in real time, ensuring minimal client impact while preventing recurrence
Directly manage and develop frontline supervisors and operations staff, including hiring, onboarding, coaching, and performance management
Foster an inclusive, high-performing team culture aligned with Freeman values
Conduct regular one-on-ones, performance reviews, and development planning
Drive workforce engagement, retention, and readiness across peak event cycles
Ensure proper staffing levels and skill alignment for event needs, including full-time and contingent labor
Champion a strong safety culture and ensure adherence to all safety policies, union rules, and regulatory requirements
Ensure compliance with venue, labor union, and client-specific requirements
Implement quality control processes to maintain high standards of execution and customer satisfaction
Serve as an operational point of contact for internal stakeholders and, where needed, external clients
Ensure a consistent, high-quality client experience throughout event delivery
Support continuous improvement initiatives based on client feedback, post-event evaluations, and internal needs
Manage operational budgets, labor costs, and resource utilization to meet financial targets
Identify cost-saving opportunities without compromising service quality
Support forecasting and planning for future events and business cycles