Manager Leave Administration

Hospital for Special Surgery•New York, NY

2d•$84,000 - $127,875•Hybrid

About The Position

The Manager, Leave Administration is a member of the employee relations team, which encourages and contributes to creating a positive work environment for employees and leaders. The person in this role manages the relationship between HSS and our third-party Leave Management administrator, providing oversight of the services they provide, including auditing the administrator’s volume, process, and communications and serving as the escalation point for leave issues. This person is ‘the face’ of leaves for HSS employees, guiding and advising as appropriate. This role also oversees the Reasonable Accommodation process for HSS, including leading and facilitating interactive dialog with employees and managers. This role supervises a Leave Coordinator.

Requirements

Bachelor’s degree or equivalent relevant work experience
Minimum of 5 years’ experience in leave of absence administration
Minimum of 2 years’ managerial experience
Strong knowledge of federal, state, and local leave laws (e.g., FMLA, ADA) and leave administration guidelines (DBL, STD, PFL, LTD)
Observant of medical and personal information privacy in accordance with HIPAA guidelines
Highly proficient working in HR Systems – experience with Workday (HRIS) and Kronos (Timekeeping) a plus
Customer-service oriented, projecting a positive attitude and a solutions-focused mindset
Collaborative, with proven ability to develop and maintain strong professional relationships
Strong written and verbal communication skills, able to explain complex information in a simple and understandable way
Effectively manages time to handle multiple matters simultaneously in a fast-paced environment
Impeccable attention to detail and follow-through
Active listener; ability to interpret to both verbal and nonverbal communications
Confident and decisive in advising others
Demonstrates curiosity and an interest to learn and grow, willing and able to adapt to different approaches

Nice To Haves

Healthcare experience a plus

Responsibilities

Serve as subject matter expert for time and pay processes related to both continuous and intermittent leaves, assessing current practices, and partnering with internal teams, as needed
Ensure accurate time entry and pay for employees on leave of absence, coordinating with external payers, as needed
Oversee and implement ‘Donated Sick Time’ practices for eligible employees
Guide, educate, and advise managers and employees on leave of absence policies and processes, ensuring they are provided and directed to the appropriate resources
Act as the primary point-of-contact with the outsourced Leave Management administrator, ensuring their process is compliant and efficient and that leaves are processed and communicated in a timely manner
Oversee third-party Leave Administrator performance, periodically auditing volume, employee statistics, and practices to assess and ensure quality
Proactively identify and troubleshoot leave issues or concerns, presenting possible solutions
Ensure all systems (i.e., Third-Party Administrator’s, HR Acuity, Workday, Dimensions) are equipped to accurately transfer data between one another; act as primary conduit for Leave-related technology and systems
Draft communications that align with HSS messaging, and ensure the outsourced administrator is employing them consistently
Inform third-party administrator and internal staff of HSS policy or practice changes, ensuring leaves are managed in accordance with the most current requirements
Compile and analyze leave metrics to identify trends and areas for improvement
Remain abreast of current and changing leave-related laws
Oversee the HSS Reasonable Accommodation process, responding to accommodation inquiries in a timely manner
Lead the interactive and cooperative dialog process for reasonable accommodation requests with managers and employees, advising stakeholders of policies and practices that influence decisions
Communicate accommodation determination to employees, managers, Occupational Health, and other relevant parties
Record and maintain all accommodation cases in HR Acuity
Seek to resolve and/or escalate complex or risky leave or accommodation-related issues to ER and Legal partners