Manager, Learning Strategy

Johnson & Johnson Innovative Medicine•Orlando, FL

7d•Hybrid

About The Position

This role is responsible for translating and executing Patient Service Center’s (PSC) learning strategy into scalable curricula, content, and learning experiences across onboarding, ongoing enablement, and upskilling. Reporting to the Associate Director, Learning Strategy, this role ensures learning programs, curricula, and content are planned, prioritized, maintained, and executed in alignment with defined strategy, business priorities, and operational needs. This position serves as the bridge between strategy and execution, owning learning intake, prioritization, curriculum planning, and content lifecycle management, while leading a team of Instructional Designers and an LMS Administrator to deliver high-quality, effective learning solutions.

Requirements

Bachelor’s degree in a related field
A minimum of 6 years of experience in learning design, curriculum development, or learning program management
A minimum of 3 years of people leadership experience
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
Strong expertise in ADDIE instructional design methodology
Strong ability to translate business needs into structured learning solutions
Experience with LMS platforms and learning technologies
Strong stakeholder management and collaboration skills
Experience working in fast-paced, operational environments

Nice To Haves

Experience in pharmaceuticals, life sciences, healthcare, or regulated environments
Experience supporting contact center or frontline operational roles
Experience leveraging AI tools to enhance learning processes or efficiency
Experience supporting large-scale training programs or transformations
Demonstrated success building high-performing teams and developing leadership capability at scale.
Experience with LMS platforms along with learning development and design tools, including: Articulate Rise, Adobe Captivate, Figma, Adobe Creative Cloud

Responsibilities

Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role-based learning journeys across onboarding, core training, and upskilling
Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities
Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity
Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions
Ensure learning solutions are consistent, scalable, and aligned to defined strategy
Own content review cycles, updates, and maintenance across all PSC learning materials
Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes
Support governance processes (versioning, approvals, documentation) in alignment with defined standards
Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery
Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed
Own learning reporting across programs, including completion, effectiveness, and operational insights
Use metrics, surveys, and feedback to evaluate effectiveness and identify trends, gaps, and opportunities
Partner with leadership and operations to continuously refine learning priorities and solutions
Oversee planning, tracking, and execution to ensure alignment, visibility, and operational readiness
Drive improvements in learning engagement, efficiency, and scalability through optimized processes, tools, and AI-enabled capabilities
Build a high-performing team aligned to PSC learning goals and business needs
Set clear priorities, expectations, and workload distribution
Provide direction on timelines, deliverables, and execution standards
Foster strong collaboration, accountability, and quality across outputs
Other responsibilities as required