Manager - Learning Experience & Processes (Hybrid)

United Airlines•Chicago, IL

8h•$102,220 - $133,194•Hybrid

About The Position

The Manager - Learning Experience & Processes role is responsible for executing the strategic vision for United’s learning ecosystem, ensuring the efficient delivery of learning experiences and end to end management of the e-learning content lifecycle across the enterprise. This role leads learning operations by managing the governance, deployment, maintenance, and continuous improvement of learning content, systems, and processes. The Manager ensures employees can easily access, complete, and track learning while meeting operational, regulatory, and business requirements in a complex and highly regulated environment. As part of the Employee Experience team, the Manager partners closely with instructional design teams, Global Learning, HR, Operations, Digital Technology, and business leaders to move learning solutions from design through delivery and ongoing support. This role ensures learning platforms, content, and operational processes are effectively managed, communicated, and continuously optimized to support workforce readiness, compliance, and organizational growth. The Manager also supports the adoption and administration of AI-enabled learning solutions, helping modernize learning delivery while maintaining operational excellence and governance standards.

Requirements

3+ years of relevant professional experience in learning and development, operations management, learning management system or process management
2+ years of experience managing a team
2+ years of experience supporting enterprise-wide learning functions, including implementation, vendor management, and continuous improvement
Strong organizational and process management skills, with the ability to operate effectively in a matrixed environment
Proven success implementing and monitoring measurement frameworks to assess the effectiveness and impact of corporate learning experience
Excellent written and verbal communication skills with a strong customer-focused mindset
Willingness and ability to travel up to 15% as needed
Must be legally authorized to work in the United States without employer sponsorship
Successful completion of the interview process required to meet job qualifications
Reliable and punctual attendance is an essential function of this role

Nice To Haves

Demonstrated expertise in enterprise learning platform administration and optimization
Experience executing learning ecosystem initiatives in large, complex organizations
Background in both product and process management methodologies
Proven track record of supporting talent strategy and learning effectiveness through technology and process execution

Responsibilities

Collaborate with instructional design and learning teams to ensure effective delivery of learning content across the learning ecosystem
Lead and develop team members, fostering accountability, collaboration, continuous learning, and operational excellence.
Support the deployment, testing, communication, and maintenance of learning content throughout its lifecycle
Apply process improvement discipline to execute workflows, system integrations, and user experiences across the learning technology stack
Manage daily operations of enterprise learning platforms, ensuring system reliability, user support, issue resolution, and continuous improvements
Manage content delivery processes, system administration workflows, learner support models, and platform operations
Support agile project execution, roadmap delivery, and cross-functional initiatives in a matrixed environment
Monitor delivery, performance, and user satisfaction of learning technologies, and support implementation of new tools and AI-driven solutions in partnership with Digital Technology team