Manager – Learning & Development

Wynn Resorts • Everett, MA

2h • $95,000 - $110,000

About The Position

The Encore Boston Harbor Learning and Development Manager is a highly skilled, passionate, and experienced learning and development professional who would be responsible for overseeing the daily operations of the Learning and Development department in addition to designing, implementing, and facilitating training programs at all levels, especially leadership development. This role is responsible for overseeing the learning and development specialists, managing multiple projects with competing deadlines, training design and implementation, and LMS administration. As a leader in L&D, this role will also be facilitating company-wide learning programs and mentoring others.

Requirements

• 21 years of age or above.
• Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.
• Bachelor’s degree in business, hospitality, or related field and at least 5 years of experience designing and delivering learning programs with significant leadership training experience (or an equivalent combination of training, education, and professional experience).
• 1 – 3+ years of people management experience.
• Strong understanding of adult learning principles, instructional design models, and e-learning development tools.
• Excellent communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Must be able to work a flexible work schedule to support a 24/7 operation.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and craft and maintain reports upon request.

Nice To Haves

• Certification in DiSC, MBTI, or Clifton Strengths preferred.
• Hospitality experience preferred.

Responsibilities

• Facilitates and develops property wide leadership development programs.
• Partners with department leaders to identify learning needs and designs custom learning programs for departments using the ADDIE model.
• Fosters a culture of continuous learning and growth mindset.
• Oversees the design and delivery of training programs that includes classroom, eLearning, and blended learning, and strategically incorporates work simulations, scenarios, and gamification to enhance the learning experience.
• Manages the performance of team members under his/her area of responsibility and develops L&D specialists by cofacilitating, observing, and recording facilitation while providing immediate feedback and coaching.
• Supports the Director in the development and implementation of learning initiatives.
• Monitors and evaluates the effectiveness of training programs and identifies areas for improvement to enhance the learning experience.
• Co-manages the Learning Management System (LMS), manages audiences, launches new courses, creates scripts and videos, and designs eLearning for property-wide, division, and department initiatives.
• Applies adult learning theory and processes to develop instructor led and eLearning class content, training aids, and support material.
• Collaborates with Wynn Resorts training partners to share best practices and resources.
• Engages in self-directed work, crafts and maintains timetables for projects, drives deadlines and resources, and works with a high degree of creativity and personal responsibility.
• Leads multiple priorities simultaneously and meets deadlines.
• Assists in research and recommendations for outside training support including but not limited to, higher education initiatives, ESOL, and eLearning.
• Ensures Encore Boston Harbor’s standard of excellence is consistently upheld across all departmental activities and offerings.
• Reports to the Director of Learning & Employee Culture.
• Performs additional responsibilities as needed or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager