Learning & Development Manager

Four Seasons Hotels and Resorts•Westlake Village, CA

2d•$95,000 - $105,000•Onsite

About The Position

Four Seasons Hotel Westlake Village is seeking a Learning & Development Manager to lead training initiatives that empower our employees to deliver an exceptional guest experience. In this role, you will design and coordinate impactful learning programs, identify and implement learning and performance improvement strategies that support the hotel’s strategic direction, and serve as a trusted partner to leaders across the property. Join a culture where collaboration, integrity, and service excellence are at the heart of everything we do, and where your work directly contributes to the Four Seasons standard of excellence for every guest.

Requirements

Strong communication, facilitation, coaching, and influencing skills with a passion for developing others.
College degree required.
Ability to multitask, analyze performance needs, and apply adult learning principles effectively.
Minimum of three years of managerial experience in learning, hotel operations, or luxury hospitality.
Experience in adult education, diverse cultural environments, or service-focused training programs.
Knowledge of learning technologies, instructional design, evaluation methodologies, and basic financial management.
Successful candidate must possess legal work authorization in the United States.

Responsibilities

Lead and facilitate engaging onboarding programs and core learning sessions that help new employees and leaders integrate smoothly into the operation.
Maintain and enhance department-level training systems by ensuring trainers are supported, trained, and coached in delivering consistent service standards.
Partner with department leaders to identify performance gaps and apply learning solutions that strengthen operational and service excellence.
Facilitate or coach others to deliver management and leadership development initiatives that build strong and capable leaders across the hotel.
Support managers in creating experience-based development plans and ensure structured learning objectives are met for early‑career talent.
Oversee compliance-related training, including ethics, safety, and required programs in collaboration with People & Culture and operational departments.
Conduct Learning Needs Analyses, create annual training plans and calendars, evaluate learning effectiveness, manage training budgets, and support property-wide change initiatives.