Manager, Learning & Development

Mastercard • O’Fallon, MO

7h

About The Position

The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.

Requirements

• Proven experience in program or project management, with a track record of successfully delivering complex L&D projects.
• Experience in curriculum design and instructional design, creating engaging and effective learning experiences.
• Experience managing cross-functional teams and working in a matrix organization.
• Proficiency in project management software and L&D tools (e.g., LMS, monday.com).
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong organizational skills, with the ability to manage multiple priorities and projects simultaneously.
• Problem-solving mindset with the ability to think strategically and execute methodically.
• Self-motivated, proactive, and able to work independently.
• Detail-oriented with a commitment to delivering high-quality results.
• Adaptable and resilient, able to thrive in a fast-paced and dynamic environment.
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Nice To Haves

• Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.

Responsibilities

• Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
• Lead the design and development of engaging and effective learning programs that address those needs.
• Work with Learning Experience Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).
• Ensure learning programs incorporate feedback and adapt to changing organizational needs.
• Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.
• Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution.
• Monitor and track program progress, adjusting plans as necessary to meet targets.
• Provide updates and ensure alignment with program objectives.
• Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.
• Identify and allocate resources necessary for program execution, including budget management and resource scheduling.
• Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently.
• Identify potential risks and develop mitigation strategies to minimize impact on program delivery.
• Monitor and report on program risks, implementing corrective actions as needed.
• Ensure that all L&D program deliverables meet the required quality standards and specifications.
• Implement continuous improvement processes to enhance program performance and outcomes.
• Collect and analyze program data to evaluate performance, identify trends, and inform decision-making.
• Prepare and present detailed reports on program status, outcomes, and areas for improvement.
• Benchmark L&D programs against industry best practices and emerging trends.
• Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives.
• Evaluate existing L&D processes and workflows, identifying opportunities for improvement.
• Implement best practices and innovative solutions to enhance program efficiency and effectiveness.
• Provide guidance, support, and leadership to program teams.
• Foster a collaborative and high-performance team environment.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed