Manager, Learning and Development

NRF•Houston, TX

7d•Hybrid

About The Position

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. Norton Rose Fulbright US LLP is seeking a Manager, Learning and Development to join its US People & Development team. In this role, you will be responsible for managing the firm’s learning and development initiatives and programs for the US lawyers and employees, with a particular focus on planning, tailoring, and delivering professional skills training programs. The ideal candidate will bring proven people‑management experience, a strong track record of designing and facilitating L&D content, and the confidence to engage audiences from senior leadership to entry‑level employees. This role requires strong organizational skills and adaptability to manage multiple learning initiatives while proactively identifying and addressing development gaps. This hybrid role will be based in our Houston, Dallas, or Austin offices. If based in Dallas or Austin, travel to one of our other offices may be required on a quarterly or as-needed basis.

Requirements

Bachelor’s degree and 5 years of relevant experience in learning and development, classroom training, organizational development, or legal industry roles. In lieu of a bachelor’s degree, 9 years of relevant experience in learning and development, classroom training, organizational development, or legal industry roles.
At least 1 year of direct people-management experience.
Proficiency in Microsoft Office; intermediate in PowerPoint preferred.
Familiar with use of online presentation platforms such as Microsoft Teams or Zoom to deliver training.
Excellent communication skills; both verbal and written.
Strong interpersonal skills with the ability to autonomously as well as collaboratively with peers and senior management.
Excellent client service, serving both internal and external clients.
Strong organization and time management/project management skills necessary to prioritize multiple assignments and to meet set deadlines; ability to react quickly in a fast-paced, changing environment.
Integrity and good judgment when handling confidential information.
Ability to identify and analyze issues and problems, recommend and implement solutions, and respond effectively to sensitive inquiries and complaints.
Practices a spirit of continuous improvement.
Ability to respond calmly, efficiently and effectively in stressful situations.
Ability to take ownership of special projects or make major contributions.
Reliable, flexible and can-do attitude in all situations is essential.

Nice To Haves

Experience working with a Learning Management System preferred.

Responsibilities

Develop and implement approaches to enhance the skills of our people across the full spectrum of partners, lawyers, and business service professional employees.
Design and deliver performance development and business skills learning and development programs and revise our existing portfolio as appropriate.
Develop, administer and deliver US training programs, live and virtual, that meet professional development goals.
Collaborate and consult with subject matter experts regarding the design and maintenance of program content.
Work with Directors, C-level firm leaders, Practice Group Heads, and Team Leaders to monitor lawyer and business services group progress in meeting competencies and identifying developmental needs.
Manage professional development programs from design to implementation and ensure they are tailored to the most relevant needs of the audience.
Update program content as appropriate to provide engaging and relevant content.
Identify opportunities to leverage technology and AI to increase efficiencies in the creation and delivery of Talent Development programs.
Provide one-on-one coaching and guidance to selected candidates.
Manage the firm’s learning and development internal branding function.
Identify additional opportunities for growth and development of firm lawyers and business services employees.
Participate fully in the activities of the Talent Development team and the wider People and Development team and work closely with other business services teams.
Maintain knowledge and industry trends for learning and development.
If applicable, coach and develop direct reports to ensure they are hitting team goals and objectives to deliver at or above expectations.
Other duties