Manager-LEAF Operations

M&T Bank

12h

About The Position

Overview: Manages multiple teams within LEAF (LEAF Commercial Capital) Operations, overseeing a staff including Operations Managers to drive strategy and maintain high standards of operational excellence in direct correlation with business focus and new program specifications. Works with other managers regarding servicing, compliance, and risk to identify and resolve operational issues. Ensures superior service with dealers to build and grow these relationships to support attaining projected sales volumes. Primary Responsibilities: Oversee, train, and evaluate teams responsible for reconciling and resolving all customer requests, inquiries, and discrepancies as they arise, including issues related to the portfolio serviced by, and for, third-party lenders. Implement procedures to ensure the customer and/or vendor program is receiving the best possible service. Develop innovative initiatives to enhance internal efficiency and effectiveness; establish departmental goals, objectives, policies, and operating procedures and foster, through mentoring and leadership, critical and independent thinking skills and behaviors in staff to ensure their potential is maximized and utilized as a resource pool for other areas of the organization. Serve as escalation point for management to resolve issues; provide advice and guidance to staff members on all aspects of team management pre- and post-booking. Manage preparation of amendment, modification, assignment, and assumption agreements including UCC (Uniform Commercial Code) amendments and partial releases, as well as related changes to the system. Monitor skill development of team members, set department goals and objectives, measure, and incent accordingly. Approve funding on all transactions within assigned authority; review and approve departmental work to ensure compliance with credit approval and loan closing conditions. Execute loans, leases, assignments and/or related documentation on behalf of the organization. Utilize understanding of requirements to purchase third-party paper as needed. Develop and maintain relationships with sales and management as required to promote lease products to vendors and end users. Provide support for projects identified by upper management. Evaluate procedures and policies on a regular basis and drive changes to increase operational efficiency, maximize resources, and minimize expenditures. Act on behalf of assigned managers as required by absence. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: LEAF is a leasing company focused on providing superior dealer/customer service while attaining projected sales volumes. This position is responsible for managing multiple operational teams and portfolio of responsibilities with a significant amount of complexity. The position works with internal contacts, including upper management, and external contacts, including customers, vendors, and outside agencies.

Requirements

Bachelor’s degree and a minimum of 7 years’ related experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ related experience
Minimum of 2 years’ managerial, supervisory, and/or work leadership experience
Strong knowledge of the leasing industry including concepts, contract types, and terminology
Excellent verbal and written communication skills
Strong customer service skills
Strong motivational skills
Strong interpersonal skills
Proficiency with personal computers as well as pertinent word processing, spreadsheet, and industry-specific software
Strong organizational skills
Strong prioritization skills
Strong ability to inform, educate, and influence employees to support corporate goals and objectives

Nice To Haves

Minimum of 4 years’ managerial experience
Experience managing large and complex teams
Prior leadership experience at a customer-centered organization

Responsibilities

Manages multiple teams within LEAF (LEAF Commercial Capital) Operations
Drives strategy and maintain high standards of operational excellence in direct correlation with business focus and new program specifications
Works with other managers regarding servicing, compliance, and risk to identify and resolve operational issues
Ensures superior service with dealers to build and grow these relationships to support attaining projected sales volumes
Oversee, train, and evaluate teams responsible for reconciling and resolving all customer requests, inquiries, and discrepancies as they arise, including issues related to the portfolio serviced by, and for, third-party lenders
Implement procedures to ensure the customer and/or vendor program is receiving the best possible service
Develop innovative initiatives to enhance internal efficiency and effectiveness
Establish departmental goals, objectives, policies, and operating procedures
Foster, through mentoring and leadership, critical and independent thinking skills and behaviors in staff to ensure their potential is maximized and utilized as a resource pool for other areas of the organization
Serve as escalation point for management to resolve issues
Provide advice and guidance to staff members on all aspects of team management pre- and post-booking
Manage preparation of amendment, modification, assignment, and assumption agreements including UCC (Uniform Commercial Code) amendments and partial releases, as well as related changes to the system
Monitor skill development of team members, set department goals and objectives, measure, and incent accordingly
Approve funding on all transactions within assigned authority
Review and approve departmental work to ensure compliance with credit approval and loan closing conditions
Execute loans, leases, assignments and/or related documentation on behalf of the organization
Utilize understanding of requirements to purchase third-party paper as needed
Develop and maintain relationships with sales and management as required to promote lease products to vendors and end users
Provide support for projects identified by upper management
Evaluate procedures and policies on a regular basis and drive changes to increase operational efficiency, maximize resources, and minimize expenditures
Act on behalf of assigned managers as required by absence
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned