Manager: Leadership - Mountain Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Resort Operations Manager directly oversees the Rental, Retail, Uniform and Tubing departments, to ensure high levels of guest satisfaction, staff performance and budget management. Additional responsibilities include oversight of day-to-day operations, staffing, ordering and problem solving. The Resort Operations Manager is a key leader part of local resort leadership teams, responsible for resort growth strategies, mentorship and culture.
Requirements
- Minimum 2 years management experience
- High school degree or equivalent
- Must be at least 18 years old
- Professionalism and strong guest service skills, attention to detail and timeliness
- Flexible schedule required including evenings, holidays and weekends
- Team-building skills
- Communication skills, both written and verbal
- Knowledge of products and trends within the outdoor sporting goods industry
- Proficient in MS Office Products; Excel, Work, Outlook and Power Point
Nice To Haves
- Minimum 3 years of retail sales and customer service
- Outdoor sporting goods experience
- Previous snow sports rental experience
- College degree
Responsibilities
- Oversee rental, retail, uniform and tubing operations
- Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments
- Hire and onboard seasonal employees with HR services
- Train, develop and coach supervisory and frontline team members
- Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.
- Anticipate business volumes and trends, and prepare staffing and inventory accordingly
- Support group and Epic for Everyone programming
- Maintain electronic filing system through attention to detail and timeliness
- Ensure all locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
- Design and implement the uniform distribution/collection processes and procedures
- Ensure all weekly scheduling needs are met in a timely manner, and adjusted as needed
- Partner with the resort senior leadership to contribute to the overall betterment of the guest experience, employee experience, and financial results of the resort.
- Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.
- Adhere to all policies, rules, and regulations of Vail Resorts and local resort
- Other duties as assigned.
Benefits
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
