Manager, Leadership and Corporate Learning

Four Seasons Hotels and Resorts•Toronto, ON

7d•CA$100,000 - CA$110,000•Hybrid

About The Position

Four Seasons is seeking a Manager, Leadership and Corporate Learning to drive the development and implementation of onboarding and core programming for global corporate teams. This role will also support global leadership programming across field and corporate in partnership with the Talent, Learning and Culture Centre of Excellence team and the Corporate P&C Business Partner team. The position will oversee the delivery and cadence of core learning across corporate offices, including onboarding and the deployment of core programs, as well as support targeted learning initiatives. Additionally, the role will collaborate with the Director, Leadership Development to build and execute programming aimed at enhancing the capabilities of global leadership teams. This role is crucial for driving critical programming in alignment with Four Seasons' culture, commitment to an exceptional employee experience, and strategic business goals.

Requirements

A learning and facilitation expert with in-depth experience in implementing and facilitating learning programs in a complex organization.
Experienced in learning programming design with demonstrated excellent instructional design skills and ability to work effectively with vendors to create programs that meet targeted needs.
Experienced in leadership development programming, having led or played a key role in the design, development, and execution of leadership programming in support of manager and above leaders.
Culture champion understanding the business value of a highly engaged, employee culture, and can leverage employee culture to successfully drive project work and broad organizational change.
Strategic with an ability to execute, easily navigating between the development of plans to address short-term tactical needs and longer-term strategic goals.
Strong interpersonal skills, developing trusting relationships across all functions and levels; fostering strong partnerships with internal and external stakeholders and collaborating effectively to achieve exceptional results.
Project Management skills: effectively identifying desired outcomes, establishing plans, and effectively engaging resources and internal stakeholders to optimize project delivery.
Proactive self-starter, delivering results while managing multiple priorities in a dynamic and ever-changing environment; resilient and capable of operating autonomously.
Excellent communicator and influencer, highly skilled in all modes of communication; understanding the value of diverse input and effectively challenging partners and stakeholders to achieve improvement and change.
Bachelor's degree.
5+ years' experience in People & Culture with 3+ years' experience in a specialized, Learning and Development role.
Excellent analytical skills: employs both quantitative and qualitative insights to identify needs and recommends solutions in a complex, multicultural landscape with competing demands.
Operational Excellence: demonstrates an appreciation for the delivery of high-quality output and the value of continuous improvement through problem solving, collaboration, teamwork and leadership.
Program design and implementation: ability to source/design and implement world-class programs to meet internal talent requirements and development needs.

Nice To Haves

Advanced degree in Organizational Development, Psychology, or HR preferred.
Some previous experience as a Human Resources Business Partner preferred.
Experience working with executive coaches as well as with external assessments is preferred but not required.

Responsibilities

Supports the development and execution of leadership development programming across field and corporate, including identifying needs and co-creating solutions with P&C BPs across the organization.
Manages vendor relationships related to leadership development, including supporting ongoing programming builds, driving contract completion, and supporting invoicing.
Provides corporate insight and input to the Talent COE for the development of robust Talent solutions that meet the needs of corporate functions, in partnership with the Corporate P&C Business Partner team.
Supports coaching strategy execution, including documenting all coaching engagements and managing the roster of coaches as part of ongoing development of Corporate talent.
Partners with global Talent, Learning & Culture COE and Corporate P&C Business Partner team to align corporate L&D programming to global L&D approach, ensuring quality and messaging consistency across the brand, while remaining flexible to address unique needs of the Corporate audience.
Drives Corporate capability through the development of robust individual development plans, career paths, and programs in partnership with the Talent, Learning & Culture COE.
Ensures early engagement and cultural alignment of new employees through the development and implementation of onboarding programs in partnership with the Corporate P&C Business Partner team.
Partners with Director, Leadership Development and Corporate P&C Business partners to deploy leadership development curriculum for Four Seasons at Corporate to ensure the building of leadership capability, business acumen, and growth mindset, through the unique lens of Four Seasons culture.
Develops/sources and implements leadership, team, and individual development programs and solutions to address identified needs within Corporate departments.
Leads relevant projects and change management initiatives aligned with the learning and development strategies at Corporate.
Leads other projects that support the evolution of the Four Seasons culture, employee engagement, the employee experience, and the P&C Corporate function as required.