Manager, Language Services Operations

AMN Healthcare•Remote - FL, FL

8d•$83,500 - $99,000•Hybrid

About The Position

The Manager, Language Services Operations develops strategies for in-person and translation services to achieve revenue and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) goals. They also ensure successful client delivery through structure and processes.

Requirements

Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
A recognized board national interpreter certification (CCHI, NBCMI, RID) is required
Sales experience in the service industry and/or recruiting experience
Supervisory experience
Outgoing personality with the ability to thrive in a people-focused role
Ability to schedule and moderate large groups
Self-motivated, meticulous, and highly organized
Excellent written and verbal skills, and ability to communicate effectively
Excellent leadership skills

Responsibilities

Coordinates costs and resources according to monthly/quarterly budgets and financial outcomes, and exercises a cost-containment approach to increase efficiency and impact gross profit.
Sets goals for the delivery and production targets according to the operational plan and delivery strategy, therefore developing the team’s accountability to performance and client expectations.
Develops staffing strategies, aligns sales approach, implements agreements, and increases satisfaction and referrals by building strong client relationships in collaboration with the Language Services Workforce Management team.
Creates, presents, and leads quarterly business reviews.
Establishes and communicates a clear workforce solution cadence for the client and Language Services teams, including technology, new tools, and superior candidate and hiring leader experience.
Acknowledges accomplishments, identifies expansion opportunities, and adjusts Service Level Agreements (SLAs) or internal resource allocations if necessary.
Facilitates team meetings and training to cascade strategic updates, process changes, and skill development opportunities including new technology and tools.
Owns the team headcount through ongoing performance evaluations according to proficiency and efficiency standards to improve staff productivity and control expenses.
Nurtures effective partnerships with internal Language Services department leadership and other partners throughout the organization.