Manager, Laboratory Biotech Services

IQVIA•Marietta, CA

7d•Remote

About The Position

Lead the day-to-day direction of a Client Delivery Team to achieve client and company goals while supporting staff development and operational excellence. In this role, you will drive compliant study execution, strengthen client relationships, and step into project management responsibilities as needed to ensure high-quality delivery.

Requirements

Bachelor's Degree in Life Sciences and/or related field preferred
Minimum 4 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment
Demonstrated computer proficiency with Microsoft Office and company systems, or equivalent experience with similar Centralized Laboratory systems preferred
Strong knowledge of Project Services processes, company laboratory processes, and/or equivalent working knowledge of central laboratory operations preferred
Other equivalent combination of education, training, and experience may be accepted in lieu of degree
Strong people management skills with the ability to develop and lead cross-functional teams
Excellent interpersonal, organizational, and client management skills with the ability to meet deadlines in a fast-paced environment
Strong written and verbal communication skills and the ability to establish and maintain effective working relationships with coworkers, managers, and clients

Responsibilities

Lead assigned staff and oversee daily team activities in line with organizational policies and applicable regulations
Coach, mentor, and develop team members while supporting performance management and professional growth
Drive continuous improvement in project delivery processes to promote consistent, high-quality customer service
Ensure studies are planned and executed in accordance with FDA, ICH, and/or EMEA guidelines and Good Clinical Practice requirements
Build and maintain strong sponsor relationships while serving as a liaison between Project Services, internal teams, external vendors, and clients
Participate in customer meetings, bid defense activities, and governance discussions to support new and repeat business
Monitor productivity, quality, and contract performance metrics and report outcomes to leadership