Manager Labor Relations

Memphis Light, Gas and Water•Memphis, TN

9h•Hybrid

About The Position

The Labor Relations Manager will provide strategic leadership oversight and administration, and initiate processes in the areas of Equal Employment Opportunity (“EEO”) and Labor Relations. This role involves researching, investigating, and responding to Title VII EEOC employment complaints, overseeing EEOC position statements, and resolving complaints filed by non-bargaining unit employees through the Complaint Resolution grievance process. The manager will develop strong working relationships with Division and Union leadership, conduct research into labor issues and contract interpretation, and ensure compliance with the memorandum of understanding (“MOU”), federal and state employment and labor laws, and regulations. This position is responsible for the overall operations of the Labor Relations office, including coordinating grievance administration procedures, managing the negotiation of the MOU, and resolving disputes and complaints between the Division and the Union. The role also involves partnering with Division leadership, Human Resources (“HR”), and assigned internal and external legal counsel, preparing responses to grievances, conducting research for mediation and arbitration cases, and coordinating reporting, including EEOC reporting and monthly Labor Relations metrics. The Manager will also oversee Employee Resource Groups (“ERGs”).

Requirements

Bachelor's degree in Business Administration, Human Resources, Industrial Relations or related field is required.
6 years of experience in the coordination of grievance administration procedures, negotiation, interpretation/administration of collective bargaining agreements, and preparation of arbitration hearings.
2 years of supervisory experience.
A valid driver's license from state of residence is required.
Must successfully complete NIMS training within one year of entering job.
Requires sedentary work involving standing or walking for brief periods, exerting up to 20 pounds of force on a regular basis; and some dexterity in operating office equipment.
The position requires normal visual acuity and field of vision, hearing, and speaking abilities.

Nice To Haves

Mediation or EEOC certification preferred.

Responsibilities

Research, investigate, and respond to Title VII EEOC employment complaints.
Oversee Labor Relations Specialists' EEOC position statements.
Oversee and resolve complaints filed by non-bargaining unit employees through the Complaint Resolution grievance process.
Develop strong working relationships with Division and Union leadership by working as a strategic partner or liaison between the parties.
Conduct research into labor issues and contract interpretation and provide guidance on resolving contractual language issues.
Ensure compliance with the memorandum of understanding (“MOU”), federal and state employment and labor laws, and regulations, while providing consultation and constructive conflict resolution for and between Division and Union leadership, and bargaining unit employees.
Responsible for overall operations of the Labor Relations office, including the coordination of grievance administration procedures.
Maintain responsibility for managing the negotiation of the MOU and resolving disputes and complaints between the Division and the Union.
Partner with Division leadership, Human Resources (“HR”), and assigned internal and external legal counsel.
Prepares or provides guidance in developing answers to grievances, conducts research, and participates in the preparation of mediation and arbitration cases.
Coordinates reporting, including EEOC reporting, monthly Labor Relations metrics, and reports quarterly at HR committee meetings.
Oversees Employee Resource Groups (“ERGs”)
Performs other duties as assigned.