Manager Lab Operations

Sotera Health•Salt Lake City, UT

5d•Hybrid

About The Position

The Lab Operations Manager is primarily focused on the acquisition, training, development, and retention of employees. They also work with Human Resources and leaders to identify employee issues and lead conversations for improvement. They support the Senior Lab Operations Manager as they provide business & strategic oversight of a department and day-to-day operations, including resource & staffing needs. Additionally, the Lab Operations Manager is accountable for regulatory compliance, policy & procedural compliance, and oversight of technical issues relating to tests conducted in the section.

Requirements

Strong people management capability
Desire to develop others
Ability to manage priorities and organize time
Good communication skills - written and verbal
Ability to manage conflict and have difficult conversations
Problem solving - employee issues, laboratory processes, customer challenges
Must be able to work cross functionally and break down silos to ensure we deliver an excellent customer experience.
Be a change advocate
Persuasion and negotiation skills with staff
Proficiency with Microsoft Office products, especially with Excel and Outlook

Nice To Haves

Laboratory science education, experience, or certifications preferred.
Business/Management training preferred.

Responsibilities

Acquire, train, develop, and retain employees.
Regularly meet one on one with direct reports.
Work with Human Resources and leaders to identify employee issues and lead conversations for improvement.
Manage direct reports as they work to carry out the profitable volume growth, quality, service delivery, employee engagement and other department objectives.
Ensure that personnel receive adequate communication and direction to perform their job functions by setting clear performance standards and expectations.
Work with the HR team to develop succession plans for SME and key roles to maintain business continuity.
Partner with the HR team to develop retention plans.
Support the Senior Lab Operations Manager as they work to improve and maintain quality of services by trending quality issues and by developing and implementing action plans with the Quality Assurance Department and employees.
Work with the Senior Lab Operations Manager as they help execute the Nelson Labs’ business unit strategy and ensure alignment with our One Company values, mission, and goals.
Intervene to address escalated client issues.
Preserve the company focus on data and personal integrity.
Ensure regulatory compliance is maintained.
Guide implementation of all company safety initiatives.
Understand and manage business unit P&L, budget and financial metrics.
Plan for business resources, personnel, CapEx using financial models and ROI.
Maintain and monitor production metrics in accordance with NL performance goals.
Scheduling - optimize testing workflow across departments and ensure resources and personnel are adequate to accomplish the work in process and to meet business needs with client expectations for delivery and service.
Work on continuous improvement to increase efficiencies and reduce waste.
Manage and control expenditures within agreed upon budgets.
Manage utilization and key production metrics with visibility to staff.
Execute the section training program to ensure resource availability and business continuity.
Manage and forecast supply chain to minimize or eliminate testing interruptions.
Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
Know and follow company policies and procedures.
Complete required training on time.
Attend work regularly and reliably.
Adhere to all policies and procedures.
Perform other duties as assigned.