Manager, Knowledge & Learning
About The Position
The National Alliance on Mental Illness (NAMI) is seeking a Manager, Knowledge & Learning to advance and promote a diverse and inclusive learning culture. This full-time role, reporting to the Director, Knowledge and Learning, will focus on developing and enhancing knowledge and learning strategies and their implementation. Success will depend on effective working relationships with internal and external stakeholders. The Manager will be responsible for creating and delivering learning activities such as webinars and toolkits that align with NAMI's strategic plan and the objectives of the Alliance Relations Department. This position can be remote or hybrid, with occasional onsite meeting requirements.
Requirements
- Bachelor's degree, and at least 3-5 years of experience in a related field.
- Strong collaboration and communication skills, and willingness to consult with internal and external stakeholders.
- Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities.
- Excellent digital facilitation skills, program/activity management, and written and oral communication skills.
- Creative problem-solving and ability to work under tight deadlines.
- Ability to work within teams in collaborating, planning and implementing objectives.
- Moderate to high level of competency in learning management software/platforms, and Microsoft Office Suite.
- Ability to learn new technology.
- Skilled in analyzing, designing, developing, implementing, and evaluating learning for a variety of instructional formats.
- Strong organizational skills and can be detail-oriented while holding the larger strategy.
- Models curiosity, flexibility, integrity and commitment to the NAMI mission, vision and values.
- Excellent verbal and written communication skills
- Fluency in written and spoken English.
- Must pass background check.
Responsibilities
- Become familiar with existing knowledge and learning opportunities of the Alliance Relations department.
- Collaborate with other NAMI staff members, NAMI State Organizations and Affiliates, and subject matter experts to develop, maintain and improve resources for the field.
- Consider multiple styles of training techniques, including e-learning, web-based training, job aids, etc.
- Implement core initiatives, including but not limited to the Community of Practice, Learning Labs, and Leadership Development Academy.
- Provide ongoing management of platforms.
- Design and develop content for NAMI's online resource center, including online courses, instructional materials, handbook presentations, tutorials and job aids for the department and the Alliance.
- Lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing content development and curation.
- Report on learning activities and engagement.
- Incorporate DEI principles within processes, content creation, and delivery.
- Proactively identify and implement innovative, efficient ways to engage audiences and drive collaboration.
- Perform other duties as assigned.
Benefits
- Generous and comprehensive Health, Dental, and Vision Plans
- Paid Time Off: Vacation, Personal, and Sick Leave
- Paid Parental Leave
- 403(b) retirement plan
- Flexible Spending Accounts for health care, dependent care and commuter expenses
- Life Insurance and Disability coverage paid by NAMI
- Flexible Work and Telework programs
- Professional Development Reimbursement program
- A variety of wellness offerings to support team members
- Employee Referral Program
- The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life
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What This Job Offers
Job Type
Full-time
Career Level
Manager
