Manager, Kidney Care Specialist

Fresenius Medical Care•Fort Mill, SC

16d•Hybrid

About The Position

The Manager, Kidney Care Specialist provides strategic leadership and operational oversight for a team of Kidney Care Specialists who support individuals living with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) across both field-based and virtual settings. This leader ensures high-quality patient engagement, consistent execution of education and navigation workflows, and seamless coordination across physician practices, communities, and virtual care pathways. This role translates enterprise strategy into regional execution, accelerating market adoption of early CKD education, strengthening referral pipelines, and improving patient readiness prior to dialysis initiation. The Manager partners with clinical leaders, physicians, operations, market development, and cross-functional stakeholders to align workflows, optimize performance, and continuously improve both field and virtual patient-support programs in alignment with Fresenius Kidney Care’s clinical, quality, growth, and value-based care objectives.

Requirements

High School diploma or G.E.D. required
2+ years of people management/leadership experience, preferably in a field-based or regional model
Minimum of 3–5 years of experience in kidney care, chronic disease management, healthcare outreach, or related field
Demonstrated success leading teams accountable for growth, adoption, or performance outcomes
Strong ability to coach, influence, and develop high-performing teams
Experience managing large, complex geographic regions with multiple stakeholders
Excellent communication, presentation, and relationship-building skills
Ability to interpret data and translate insights into action
Valid driver’s license with ability to travel within assigned market

Nice To Haves

Bachelors preferred or 3-5 years clinical background preferred
Relevant licensure or certification preferred, as applicable
CKD education, dialysis, or transplant program experience
Prior experience leading community-based or market-facing teams
Background in program expansion, transformation initiatives, or growth strategies
Familiarity with value-based care models and the role of education in improving outcomes

Responsibilities

Directly lead, coach, and develop a team of Kidney Care Specialists.
Set clear performance expectations aligned to referral growth, education engagement, and completion outcomes.
Conduct regular individual one on one’s, check-ins, team meetings, field ride alongs, virtual session observations, and performance reviews.
Support recruiting, hiring, onboarding, and ongoing competency development.
Monitor workloads, caseloads, and territory coverage to ensure balanced, high-quality patient support.
Cultivate a high-performing team culture rooted in patient-centered care, accountability, and continuous improvement.
Oversee delivery of navigation services including education on CKD progression, dialysis and home therapy options, access placement and self-management strategies.
Ensure teams execute consistent education, follow-up, outreach, and engagement strategies across assigned physician practices and community locations.
Maintain alignment across field-based and virtual workflows, ensuring seamless transitions between education, referral, and navigation pathways.
Ensure all patient interactions—virtual or in-person—adhere to approved content, standards, and compliance requirements.
Own regional performance outcomes for early CKD education adoption, referral volume, patient engagement, and readiness-to-start metrics.
Analyze referral trends, market penetration, geographic performance, and practice-level opportunities to guide strategic deployment of resources.
Collaborate with regional and enterprise leadership to develop and execute market-specific growth strategies.
Identify high-impact territories, underperforming markets, and emerging risks, adjusting strategy accordingly.
Ensure alignment of community outreach efforts with provider engagement and value-based care goals.
Serve as an escalation point for high-impact physician practices and complex market relationships.
Support advocates in managing key accounts and navigating challenging stakeholder dynamics.
Reinforce the value proposition of early CKD education with providers, practice leadership, and internal partners.
Partner with operations, marketing, and clinical leaders to align provider engagement strategies.
Ensure field and virtual workflows are consistently executed and integrated smoothly across teams.
Identify process barriers impacting patient engagement or provider participation and implement regional solutions.
Maintain adherence to program standards, approved education practices, and quality expectations.
Drive consistency, scalability, and high-quality execution across large, complex territories.
Track, analyze, and report regional performance metrics including referral trends, education engagement and completion rates, and market and community activity.
Use data to inform coaching, strategy adjustments, and resource allocation.
Communicate performance insights and recommendations to senior leadership.