Manager, Key Account Management

CONTINUA INTERIORS OF MINNESOTA•Chicago, IL

14d•$90,000 - $123,000

About The Position

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Centered around our core values, Continua places great importance on fostering a supportive work environment that values the culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

Requirements

Bachelor’s degree in business, marketing, design, or related field.
5+ years of experience in commercial furniture sales, account management, or a related industry.
2+ years of experience managing a team.
Proven success growing revenue and gross profit within existing accounts.
Strong leadership skills with the ability to coach and inspire high-performing teams.
Excellent client-facing presence with the ability to build trust and deliver compelling solutions.
Proficiency in CRM systems, Microsoft Office Suite, and collaboration tools.
Strategic thinking skills and ability to balance big-picture vision with hands-on execution.
Comfortability working in a dynamic environment with shifting priorities and a fast sales cycle.
Familiarity with workplace interiors, contract furniture, and the A+D community.

Responsibilities

Lead, manage, and develop the Key Account Management team, including recruitment, onboarding, coaching, and performance management to drive accountability, engagement, and growth.
Own and continuously improve KAM processes, tools, and reporting systems to enable team productivity and consistency across markets.
Set and track KPIs for client experience, team growth, and account profitability; translate insights into action plans for improvement.
Collaborate cross-functionally with Design, Sales, and Sales Operations teams to ensure aligned messaging, seamless communication, and efficient project coordination.
Identify and pursue opportunities for revenue growth, margin improvement, and enhanced service offerings within the KAM book of business.
Coach the team to anticipate change, helping them navigate client organizational shifts, market dynamics, and competitive trends with proactive strategies.
Develop and maintain standard operating procedures and training resources for KAM responsibilities, including CAP, lookbooks, CRM, and client deliverables.
Support workload balance and account coverage as needed to maintain client and team satisfaction.
Champion a culture of continuous improvement by simplifying processes, strengthening collaboration, and driving clarity around client touchpoints and reporting expectations.