Key Account Management Expert

CMA CGM • Houston, TX

3d • $104,000 - $120,000

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 Salary Range: $104,000-$120,000

YOUR ROLE
The Key Account Manager (KAM) for Project Logistics is responsible for owning and growing the commercial relationship with strategic project‑logistics customers. This role ensures excellence in bid development, project execution support, service governance, and multi‑modal logistics delivery across complex, large‑scale, and capital‑project environments. The KAM aligns directly with CEVA’s Project Logistics operational teams to deliver safe, compliant, profitable, and customer‑focused solutions.

Requirements

• Educational background (bachelor’s degree preferred, master’s degree advantageous)
• Specific logistics and or multi-national focus
• The role requires a skilled relationship management professional with proven track record (10+ years) in International Supply Chain and Logistics
• Experienced in commercial negotiations (5+ years)
• Network management experience (5+ years)
• 5+ years minimum experience in key account leader role in international supply chain and logistics
• Compliance understanding
• Advanced supply chain knowledge (or similar flow chain processes)
• Advanced industry and product knowledge in global commerce and logistics
• Strong at building and sustaining relationships at the highest level in both CEVA and in customer organizations.
• Advanced negotiation skills
• Mature judgment and decision-making
• Advanced analytical skills leading to clearly articulated solutions.
• Acute cultural and global awareness
• Emerging market experience
• Superior communication skills, both written and spoken
• Advanced presentation skills (concise & convincing)

Responsibilities

• Account Strategy & Customer Leadership
• Develop and execute a multi year Project Logistics Account Plan, including project pipeline visibility, commercial strategy, escalation paths, and relationship mapping.
• Build and maintain senior level relationships within customer capital project, engineering, procurement (EPC), and logistics organizations.
• Act as the primary customer advocate, ensuring alignment between customer requirements and CEVA’s PL capabilities (heavy lift, OOG cargo, charters, cross border, multimodal, site mobilization, etc.).
• Commercial Management & Bid Support
• Partner with Project Logistics Bid Management and Operations teams to structure competitive bids, coordinate deliverables, and validate technical/commercial feasibility.
• Lead commercial negotiations, including project specific rate structures, surcharges, risk allocation, incoterms alignment, and contract change management.
• Manage customer P&L performance, including revenue forecasting, AR health, margin control, and pricing discipline.
• Project Execution Oversight
• Work closely with Regional and Global Project Managers to ensure execution readiness, including SOP development, compliance, routing feasibility, permitting, and safety alignment.
• Monitor project level KPIs, drive resolution of operational issues, and ensure clear communication with internal stakeholders (operations, procurement, engineering, chartering, transport partners).
• Support project mobilization, including equipment planning, vendor sourcing, and transport engineering coordination where needed.
• Governance, Reporting & Continuous Improvement
• Lead customer MBR/QBR reviews covering performance, incidents, financials, customer feedback, and continuous improvement actions.
• Identify and escalate operational or systemic issues impacting execution (e.g., routing constraints, carrier performance, compliance gaps).
• Collaborate with PL leadership to refine processes and leverage lessons learned from complex project movements to strengthen CEVA’s global PL capability.
• Internal Leadership & Cross Functional Alignment
• Collaborate with internal stakeholders across Regions, Procurement, Sales, Engineering, BPO Support Teams, and Global Project Logistics to ensure project alignment and resource availability.
• Provide direction to virtual teams, ensuring synchronized customer communication and cohesive delivery across modes and geographies.

Benefits

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level